First County Bank Main Ave, Norwalk

First County Bank Reviews

• L

  Louis Guarnieri
  5

  I have been a customer at this bank/branch since it’s opening 18 years ago. Diego is always very helpful in my daily banking. Recently I added an account and had to make adjustments to others. Sheila, the branch manager was indispensable in answering many questions, resolving concerns and getting all new and existing accounts in proper order.

  Response from the owner

  Hi Louis, We are glad to hear that you always receive great customer service from Sheila and the team at our Main Avenue - Norwalk location. Thank you for the review, and for being a loyal customer. First County Bank

• M

  Maralyne Zuniga
  5

  Beyond satisfied! Came in for the first time to open an account a gentlemen by the name of Diego was beyond helpful, patient, and friendly! Made the process so easy and made sure I knew my options and what would be good for me. An excellent job and amazing customer service !

• C

  Chris Frederick
  4

  Where do I start? At first I had nothing good to say about this bank, I traveled to Connecticut this past weekend the D.C. area to be placed on an account of a close relative. Mine you I took train up and back just to handle this important affair for my relative. Today after receiving an email from the bank, I attempted to setup the online banking but was unable to do so. After contacting customer service I was meet, rudeness, someone not listening to what I said and just some of the worst customer service I have ever experienced. After asking to speak with the representatives supervisor I was transferred to Sheila at the Norwalk branch. I have nothing but kind words for her, she took the time to listen to my concerns and the issues that I was having setting up the online account. This type of customer service is lacking in today's society, Shelia called me back within 3 mins and stayed on the phone with me until I was able to sign in. She then took the time to explain to me how to access the pay my bills and apologized for the rudeness I had experienced. I thanked her for her assistance and felt the need to let First County Bank know what a Great employee they have in Sheila. If I lived in the area they would be gaining a new customer and because of her it is the only reason I have not asked my relative to consider changing to different financial institution.

  Response from the owner

  Hi Chris, Thank you for taking the time to leave this review. We are sorry to hear of the poor customer service you experienced initially. We pride ourselves on our service and are always looking to improve. We appreciate you bringing this to our attention. We informed our Senior Vice President of Retail Banking of your experience, who will be looking into this further. We are thrilled to hear that you received proper assistance from Sheila, and we aim to give you and your relative this level of service moving forward. Thanks again for the review and have a great evening! First County Bank

• s

  sandy teixeira
  5

  Great experience with the branch manager Sheila! She was very knowledgeable and able to answer all the questions we had! Looking forward to our future business together.

  Response from the owner

  Hi Sandy, Thank you for sharing your experience. You are in good hands with Sheila. First County Bank

• B

  Blaine Booker
  5

  Today I was at the Danbury Road branch, and my teller was Andrea. She did a great job informing me of what products were available to me as well as helping me with my transaction today. Thank you Andrea!

  Response from the owner

  Hi Blaine, We appreciate the feedback and the 5-star rating! Happy to hear your visit today went well, and we will pass your kind words along to our branch team. Thanks for the review! First County Bank

• R

  Renee Joseph
  5

  I love FCB. Sheila Content is always polite and always has a smile to brighten my day. The other bankers are friendly as well and willing to help.

  Response from the owner

  HI Renee, We are happy to hear Sheila and her team at our Main Avenue - Norwalk branch are helpful and pleasant to work with. Thank you for such a positive review, First County Bank

• C

  Carmen Montalvan
  4

  I have been a First County bank customer for many years and i have always had a good experience with the tellers.. I recently went in to try to refinance but the mortgage person was not that professional so i decided not to go forward with it... So I went back for my paper work and met Sheila the manager was very helpful and understanding, Sofia and the rest of the staff are always so welcoming.

  Response from the owner

  Hi Carmen, Thank you for being a loyal First County Bank Customer. We are happy to hear Sheila, Sofia and the rest of the team at our Main Avenue - Norwalk branch, provide great service when you come in. We appreciate the review! First County Bank

• K

  Katie Payes
  5

  Had a few question regarding student loans and got help from staff member named Diego, he was very helpful and patient.

  Response from the owner

  Hi Katie, thanks for sharing your experience working with Diego. We are happy to hear he was able to answer all of your questions. First County Bank

• g

  gina royal
  5

  This is one the best banks I have banked with. You can truly tell that they care for their customers needs. One associate specifically that made my experience with this bank great ,was Sheila. She truly listened to my concerns and wants and helped me get exactly what I needed. Would 10/10 recommend this bank to anyone .

  Response from the owner

  Understanding the needs and concerns of our customers, so we can better serve them and help them reach their goals, is what banking with First County Bank is all about. We appreciate the kind words you left in your review, and happy to hear you were well taken care of by the branch manager Sheila.

• M

  Maysan Duncan
  5

  I really like this branch, Especially the Branch Manager. She is very nice and helpful.

  Response from the owner

  Hi Maysan, Thanks for banking at our Main Ave - Norwalk branch. We are glad to hear that the branch manager Sheila, provides great service. We appreciate the review. First county Bank