First Community Credit Union 9th St, Jamestown

First Community Credit Union Reviews

• D

  Dany Ledda
  5

  This is the only branch I have dealt with, but I can say, without question that EVERYONE at this location is really, REALLY good at their job! My wife and I have purchased 3 vehicles and a home through FCCU and everyone we dealt with is World Class! Our children have their own savings accounts, every teller has been able to help me with everything I've needed from a personalized check card, exchanging foreign currency and obtaining personal loans.

  Response from the owner

  Hi Danny! Wow, thank you for taking time to leave us a positive review. Without a doubt, we're so happy you and your family have had positive experiences with us; this means a lot to hear! Thank you for choosing FCCU. Have a great day!

• E

  Erica R
  1

  If you are looking for somewhere to put your money where you cannot use it FCCU is the place to go. If you plan to buy things and pay bills I would strongly advise going anywhere else. They decline payments regularly for no reason. When asked they will give a reason but the next time it is something else and it appears to be a never ending list. We opened the account to have a local bank but at this point an hour drive once in a while is much more convenient and they let me access my money without an issue every time.

  Response from the owner

  Hi Erica, we're sorry to hear of your negative experience with us. We understand your frustration and have passed this along to managers so we can hopefully resolve this issue and make it right with you. We apologize for this negative experience you've had! We appreciate you being an FCCU member.

• L

  Lindsey Krenz
  5

  Have always banked at FCCU! I have had such good experiences whether just visiting with the tellers or going through an extensive loan process, they make it easy! Everyone I've worked with there is fantastic. Mona helps me with all of my business endeavors and she is WONDERFUL to work with!

• M

  Michael Sampsill
  1

  Awful service. This bank makes it impossible to bank. We were charged several fees after fraudulent activity and zack, the president of operations, telling us there's nothing they could do. Also melissa the local bank manager in town was very snippy and inappropriate. There was also an instance were we were stuck trying to pay our grocery shopping bill because the bank had put a hold on our account. We attempted to call the 1800 number as it was after hours. The number told us that the social security number on file wasn't matching the one we were using to unlock our account. Went in person The next day to the bank to figure out what was going on, when we signed up for our account they had put in our social security number incorrectly. Out of all things to get wrong, our social? Very irresponsible. After all of this we decided to pay off our loans in cash, so we didn't have to deal with this horrid bank any longer, we were told that we couldn't do that and we'd have to do a different type transaction causi g us to be charged interest every day until this different type of transaction was complete. I'd highly reccomend going to any other bank in town over fccu. Having an orrangotang manage your money would be more optimal than fccu.

• A

  Anthony Rath
  4

  Cashed a couple checks here from work so I haven’t formed much of an opinion about FCCU. The two tellers I’ve dealt with don’t have the best attitudes I hate to say. The bank overall is pretty decent & clean.

  Response from the owner

  Hello, thank you for all your feedback. We appreciate your membership!

• k

  kelly kitsch
  1

  Tried to deposit a check for 6 figures but could not use it for 7 days.then no one knew how to wire money.then because I was buying something I needed the money for that day they never offered a loan to get the money to the person.infact they just went and sat in their offices..I went to another bank and got helped and the purchase was made..thinking of pulling everything out.been banking there for 35 years

  Response from the owner

  Hi Kelly, we are sorry to hear of this unfortunate incident. We've let managers know of this and hopefully can make this right. We appreciate your loyal support over 35 years and are glad you are our member!

• M

  Me, myself, and I
  1

  Horrible customer service! Rude tellers, slow, and one of my deposits they put in someone else's account!!! Shut off my card for fraud when all purchases were ones made at those locations before in the town I live! Keep your money safe. Go somewhere else!

• R

  Rachel Krapp
  5

  Great bank! Great service! Always very friendly!

  Response from the owner

  Hi Rachel, thank you for your positive review! We sincerely appreciate it. We're happy you are our member!

• S

  Sister Pamela Pranke OPA
  5

  The service is great with people willing t9 be helpful.

  Response from the owner

  Thank you so much for your positive review, Sister Pamela. We appreciate you taking the time to provide feedback and for being our member!