First Commonwealth Bank 3rd Ave, Duncansville

First Commonwealth Bank Reviews

• J

  Justin Hartman
  1

  Started out the beginning of May with a refinance with this bank. This bank and its staff had terrible customer service as they did not communicate changes they made to the terms throughout this process. It was two months later they called for me to sign closing disclosures prior to signing on the closing of the loan. This was after speaking with the Branch Manager and the Financial Area Manager to get those handling the loan to communicate. The paperwork that was provided to me was a conventional 15 year fixed rate loan. When we arrived at the signing we were not told we could not escrow our homeowners and taxes. We weren’t told we couldn’t have bi-weekly payments. We weren’t told this was going to be a home equity loan and not a traditional mortgage. We will be pulling all of our accounts from this bank.

• f

  fred Szebin
  5

  very kind and helpful people. Management is awesome and friendly.

  Response from the owner

  Hi Fred, thank you for the great review! Our team at Duncansville is great at assisting you whenever you need and providing a welcoming environment to conduct business in!

• G

  Gage Robley
  1

  Miss the old staff, the ones before Covid. The new ladies act like you’re a bother to them

• R

  RICK EGER
  1

  Poor service, unstable management. Bank security is not safe.

  Response from the owner

  Hi Mr. Eger, we are sorry this was your experience with our Duncansville branch. We have shared your feedback with our leadership team to ensure we can create a better experience in the future. Mr. Eger, we appreciate the opportunity to learn about what we can do to improve our customer satisfaction and if you have any other concerns or comments, feel free to reach out to your local branch or email us at [email protected].

• J

  Jared Schroeder
  3

  Probably an ok bank, but they don't answer the phones.

  Response from the owner

  Hi Mr. Schroeder, we are sorry this was your experience with our Duncansville branch. We have shared your feedback with our leadership team to ensure we can create a better experience in the future. If your concern has not been resolved, please call your local branch or our Engagement Center at 800-711-2265. Thank you for the opportunity to work with you to fix your concern and improve our customer service.

• A

  Amanda Galbraith
  1

  Slowest banks I've ever been to

• A

  Abbey
  4

  Ladies in the office are helpful and friendly!!