First Citizens Community Bank W Lockhart St, Sayre

First Citizens Community Bank Reviews

• R

  Ruth Casmus
  5

  I cannot articulate my sincerest gratitude and admiration for the Lockhart Street branch strongly enough. Their dedication to their customers and patience with those who need guidance and assistance is noteworthy. My parents, and myself have been customers since their previous company opened many years ago. Having moved numerous times in my adulthood, they are by far the best bank I have ever dealt with. Thank you for your excellent customer service both long distance and in person.

  Response from the owner

  Ruth, we are delighted by your review and thank you for taking the time to share your thoughts on our Google page!

• A

  Alice Bennett
  5

  I have been a customer of First Citizens since it opened in the Valley, having been a customer of the bank’s predecessors – so I’ve basically had the same bank for my entire adult life. That says something about First Citizens and your commitment to customer service! I am so grateful for the staff at the Sayre Lockhart Street branch where I go most often. They are kind, caring, and efficient and treat me like a friend, not just an anonymous person with banking needs! Thank you! PS – love the online banking and mobile banking.

  Response from the owner

  Hi, Alice. Thank you so much for taking the time to share your thoughts on our service and our TEAM. We believe our people make the difference, and we're glad to see you think so, too!

• Z

  Zachary Despreaux
  1

  Customer service is really hit or miss here with most times being a miss. I've been banking with first citizens for over a decade now and this is the least friendly branch i have encountered. Multiple times I've been in here and have received so much attitude.

  Response from the owner

  Hello, Zachary. Thank you for taking the time to share your thoughts with us. At FCCB, we pride ourselves on top-notch customer service, and apologize that your experience at our Sayre Lockhart Street branch hasn’t reflected this commitment to service. Our Regional manager will be reaching out to you for more details. We thank you for choosing FCCB and look forward to speaking with you soon.

• L

  Lura Martin
  1

  Customer service sucks really bad! The tellers are not friendly at all. I been banking with them going on 5 years and every time i have to call, I dread it.