First American Bank and Trust La, Vacherie

First American Bank and Trust Reviews

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  Charlee Renee
  5

  Mrs.Jennie from the Des Allemands branch has really made a strong impact on my life. She is very knowledgeable in baking and lead me down the right path every single time. She is the most genuine, kind and loving woman I have ever met. She quickly became someone whom I look up to and admire. As a young adult I really didn’t know much about a lot of things and she has really taught me so much. Mrs.Jennie has made such an impact on my life to where I brought my mom with me to meet her. The Des Allemands branch is so blessed to have her.

  Response from the owner

  Charlee - We thank you for the wonderful rating and the kind words for Jennie. Yes, Jennie definitely is a wonderful asset to FABT. We will be sure to share this review with her.

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  Dougie Do
  5

  The only reason I am giving them 5 stars is because there is no way to give them 50 million stars. Gail Dawson and Rodney Logarbo have been awesome to work with over the past I don't know how many years.... They don't start out being great, just to get your business, then drop off the face of the earth like most banks I've dealt with over my lifetime. I truly appreciate my relationship with these people and their bank and I believe you will too. If you are a business owner and trying to decide which bank is best for you I would also say "Look no further". I have had several loans over the years and the process has always been super simple and both Gail and Rodney have helped with every step in the process. They were an integral part in securing the funds needed to buy my first shop and take my business to new heights. I just can't say enough good about FABT!

  Response from the owner

  Thank you so much for the fantastic review. We appreciate you and your loyalty!

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  Sheffard DeRoche Jr
  5

  I used to do business with St. James Bank in Lutcher, LA. When they closed I went with Regions and now I am with First American. They are like a hometown bank and it's like doing business with St. James again. First American has everything I need in a bank and they stay up with the times. Their employees are the best. Keep up the great work.

  Response from the owner

  Thank you for the great review! We appreciate you!

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  Druis Lirette
  3

  Really easy to fill out and deposit money to begin. After that it become not very good I opened and deposit 50 dollars at 330 yesterday afternoon it's 12 the next-door morning and heard nothing. That the account is open a receipt anything I have nothing

  Response from the owner

  It appears you are opening an account online. The funds do take a few days to process. Once the account is approved you will receive a "Welcome email" form the bank. If we can be of further assistance, please contact us at 1-800-738-2265.

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  Stephanie Ledet, M.Ed.
  5

  Started banking with First American when I started my career fresh out of college 25 years ago. While products and services have expanded, my customer experience has remained consistent. I feel valued and appreciated!

  Response from the owner

  Thank you for the 5 star review and thank you for being a loyal, long-time customer. FABT appreciates you!

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  Doug B
  3

  As far as the bank itself, they are great. On the other hand, lately the mobile app and website to login to in order to do online banking is horrible. Will not let you sign on either one and after trying to deposit a check using the feature in the app, that doesn't work great either, IF YOU CAN LOG ON!!

  Response from the owner

  Doug - so sorry you are experiencing problems with your mobile app. I checked with the Call Center and they advised that you please contact them at your earliest convenience in order to remedy the situation for you quickly. They can be reached at 1-800-738-2265.

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  Adam Hojjat
  4

  Worst bank I have ever used. In order to dispute an item you have to physically go to a branch (witch are closed inside because of Covid) and dispute an item, witch is a waste of time because they won’t do anything about online fraud!!!! Spoke to corporate, they finally helped me get my money back. So I have increased my review from 1 stat to 4 stars.

  Response from the owner

  Adam - We apologize for this inconvenience. Please contact us immediately at 225-265-2265 or 1-800-738-2265 in order to help you with your issue.

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  Janet LaRousse
  5

  I've always been treated so nice. The lobbies of either branch are always clean, the tellers are very friendly & makes you feel so comfortable. They are all a part of our family.

  Response from the owner

  Thank you for the kind words, Janet! We appreciate you!

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  Jared Washington
  5

  I've been banking with FABT for over 20 . Opened a saving account at 14 yrs old at the Norco branch. My family has been with FABT for over 60 years. Great people in every branch, very personable.

  Response from the owner

  Thank you for being a loyal customer! We appreciate your business!

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  Callie Billiot
  5

  First American Bank has exceptional customer service and builds hometown relationships with each and every customer!

  Response from the owner

  Thank you for the 5 star rating and the lovely comment. We appreciate our customers!