Firefighters Community Credit Union | FFCCU St Clair Ave, Cleveland

Firefighters Community Credit Union | FFCCU Reviews

• J

  Jennifer Grove
  1

  Opened an account here for savings. Have a few thousand dollars in there and got a notice threatening to charge me $10 a month for not using the account enough. I have like $5k in there why would that result in any charges? You're earning free interest off my money. I guess I'll put my money somewhere else. Really sneaky practice as I was definitely never made aware of this fee when I signed up. They silently start stealing your money all the while making money from holding on to your money. I see someone else below fell victim. Shocked to see a credit union engaging in such shady practices. An account with a decent balance should never incur fees.

• L

  Lee H.
  1

  I've been generally happy with FFCCU. They offer very good loan rates for members. There are a few things that bother me enough to drop them to 3 stars: #1 - They used to offer free coin counting and they now charge a fee for that. I have an account and my wife who is on my account has a loan thru them and yet I still have to pay a fee. #2 - You cannot call your local branch directly. You can only call the downtown Cleveland branch. The loan person in my local branch was extremely helpful in the past and now that I'm ready to apply for the loan, I cannot reach her with my questions without going in person. The loan person in the downtown branch couldn't even tell me whether or not there were closing costs on a home equity loan. Fortunately I got the same loan rate with another bank. UPDATE: Now I had to drop them to 1 star. I paid my property taxes online and FFCCU rejected my payment because apparently, you cannot enter your account number exactly like it appears when you log in online. You need to omit the first 3 zeros of your account number and (for some reason) add a couple zeros at the end. This garbage cost me over $200 in late payment fees from the county. Go somewhere else!

  Response from the owner

  Thank you for your feedback Lee! We value what our members have to say and how we can better meet your needs. In most cases members are able to use our coin counting services free of charge. Based on your explanation above, you should be able to enjoy that benefit, and we apologize if you received inaccurate information. We also appreciate your need to connect with a specific teammate. While our main phone line does ring straight through to our member contact center, all our teammates have individual extensions where you can contact them for any of your financial needs. Please feel free to call or email with your contact information, and we can get you in touch with the teammate who has helped you in the past.

• R

  Rob Daniels
  1

  I appreciate the branch manager reaching out to me last week in regards to the incident at your Emerald Pkwy. branch. However, the only reason why she reached out to me was to explain to me why I was wrong in the situation and not to hear about how your employees could have handled the situation better. She, in fact, tried to talk over me several times when I was explaining to her the behavioral problems that I encountered from Janice and Jeanette on the day of the incident. To be clear, Janice insinuated that I was up to something dishonest by trying to transfer money INTO my mother's account. And Jeannette and Janice both tried to gas light me when I tried to bring up their behavior. To be clear gaslighting is a form of abusive behavior. To be further clear, when I pointed out to Janice and Jeannette that I didn't appreciate having it insinuated that I was trying to do something dishonest with my own money, the PROPER response from them SHOULD have been "We apologize if our comments came across that way. That certainly wasn't our intent, but we apologize that we made you feel that way. We will take this incident into consideration and use it to further improve our handling of our long- term customers and their needs." Further, when the branch manager called me, the PROPER way to have handled that call would have been to at least start by getting my side of the story. Instead, she called and said "This is why we couldn't do the transaction." When my issue was the poor, abusive attitudes of Janice and Jeanette. As I said, when I tried to explain that to her, she tried to talk over me several times. And when I explained to her that I no longer felt comfortable going into the Emerald Parkway lobby because of the potential for abusive behavior from Jeannette and Janice, all she said was "Fair enough." No attempt was made to understand why I didn't feel comfortable going into the lobby any more...no attempt was made to understand my side of the story. And no attempt was made to correct the employee behavior that continues to make me feel uncomfortable when I go into the lobby. To be clear, this is not the first time I've received by attitudes from Janice and/or Jeannette. I am more than happy to provide specific instances of poor behavior for both of them. I, however, would like to provide these incidents, should you ask for them, to a member of higher management at the Credit Union that the branch manager. I'm sorry this continues to be a blight on an otherwise long standing, professional, working relationship.

• T

  Teresa Galloway
  5

  Customer service is very understanding helpful if they can’t help they will ask to sure what your needs are Met and that your experience with the professional staff is uphold it was the firefighters community credit union at all times I have been with the firefighters credit for over 40 years and I will remain hey customer of FFCU

• H

  HenryJohnsonCenter
  5

  The wait is never more than 5 or 10 minutes even when they are really busy! This is so much better than traditional banks that keep you for 30 minutes or more. I highly recommend this credit union over a bank any day!

  Response from the owner

  Credit Unions all the way! Thanks for being such a great member!

• W

  Wendy J
  5

  I have always had a great customer service experience with FFCCU. Staff members are knowledgeable, professional and considerate. The atmosphere at the Downtown location is warm, welcoming and professional as well.

  Response from the owner

  Thank you for writing this, Wendy! We're always happy to hear about people's positive experiences at any of our locations. Thanks for being a valued member!

• b

  bryan didelot
  5

  Gotten good help to get my food in the door open up an account now soon another one . good friendly people walked me threw everything. And might help me to improve my credit score.

  Response from the owner

  We're happy we could help you, Bryan. Thanks for being a member!

• S

  ShaVonna Curd
  5

  I Opened an account there today. they showed me everything I needed to know and they provided great customer service.

• M

  Marlynn Jackson
  2

  I was there a week ago and the tellers attitude was horrible! Hopefully I'll have a better experience when I go back.

• P

  Pearl Smith
  5

  Staff just so great and friendly.

  Response from the owner

  Thanks Pearl, we appreciate your kind words. Thanks for being a member!