Fifth Third Bank & ATM Kalamazoo Ave, Grand Rapids

Fifth Third Bank & ATM Reviews

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  Roxi s
  1

  My husband and I were working with a loan officer and loan processor through 5th 3rd to buy a house. It was the worst experience I’ve ever had. Thankfully we’re not first time homebuyers and know this is NOT how things are supposed to be. The lack of communication between the two people we were working with is unbelievable. We constantly had two different people telling us two different things. I asked a question and it took them over 2 weeks to give me an answer and when we did get the answers we were told two different things. That happened continuously throughout the course of working with them. I called and left multiple messages before the manager called me back. My husband called him as well and never got a call back. The lack of service and the quality of service made me want to throw in the towel and stop all together. I honestly could go on and On about the problems we had but I think my point has been made. Thankfully I switched mortgage companies and it didn’t have ANY of the problems that this bank had. This is making me want to close my bank accounts with them In general and move on. Bottom line; don’t go to this bank for a Mortgage. Use a mortgage company instead.

  Response from the owner

  Hi Roxi- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

• a

  alexia carter
  1

  i kept telling them my phone was being hacked and people where i live now kept stealing my card and they just decided to close my whole bank down when they couldve of fixed the problem or give me a new banking account and they dont not understand that when they ask me those question that i keep telling them i dont have that phone no more because some has great knoweldge and that much intelligences to keep hacking all my phones that i keep replacing and i keep trying to get in the 53 bank.app and changing my information and they decided or hacker decided to keep changing my password they have poor services always ignoring my phone calls if there was a option i would only give them 0 because their services really sucks.

  Response from the owner

  Alexia- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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  Robert Feutz
  5

  I have been with a Credit Union for the last 8 years and I am transitioning to Fifth Third sue to moving. Any needs or someone to work with i recommend Victor. He is super helpful and very honest. Great first impression of this bank!!

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  Michele M.
  1

  Poor customer service, each time I have to go and particularly in the drive thru. Blinds are kept down, they don’t greet you, and it’s common to be ignored.

  Response from the owner

  Michele, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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  Emily Herpolsheimer
  1

  Nobody ever answers the phone wouldn’t recommend this bank will be finding a new one

  Response from the owner

  Hi Emily, we'd like to look into this matter for you, but we need some more information. Please call us at 877-833-9973 so we can assist.

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  Sarah R
  1

  Slow service and always trying to upsell me. I ended up joining a local bank (HQed right here in GR) privately held with quick and friendly service.

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  Lea Wilcox
  1

  Worst customer service banking with them for over 10 years will be looking into a different bank.

  Response from the owner

  Hi Lea, I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

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  Amaer Ali
  1

  I’m Customer at fifth third bank From 2016 this is the third time I try to apply for loan for my house they gave me 380 thousand dollars and I sign papers for 380 and the house was 370 thousand and the Appraisal came back for 365 and they were ok for it and the closing was July 15 before July 15 I have a big family I talk with the owner of the house that Im living in and the contract for rent to finish on August 1st we are 8 people a big family. They called me to talk with the bank when I went and everything was canceled. I was so stressed out. For my personal thing is don’t go to fifth third bank specially if you don’t understand English like me and my wife we don’t speak English they just wanna do stuff that they want to.

  Response from the owner

  Hi Amaer- We're concerned about your message and would like to understand what happened. Please call our team at 800-972-3030 to discuss.