Fifth Third Bank & ATM W State St, Trenton

Fifth Third Bank & ATM Reviews

• M

  Mike Conley Jr
  5

  I always have great experience when I come into this bank. I hate dealing with the 1-800 numbers so I always prefer to go to the branch. Mollie is always great. Very helpful. Aaron, the bank manager, has always been more than willing to work with me on anything I've ever needed. Really cool dude and very professional.

  Response from the owner

  Hi Mike, thank you for the kudos! Have a Fifth Third better® day!

• O

  Old School Fool
  1

  I went here awhile ago to deposit a settlement check I received for about 130,000.00. This "bank" proceeds to decline my check and hold it for a week to investigate that I'm not committing some kind of fraud. I was furious to say the least. I'm glad I went to First Financial. They took my check, helped me open up a checking and savings account and I've been happy with them ever since. 5/3 is not a good bank. And that's an improper fraction. I don't care what your hollow motto is. If you were 166% service you wouldn't have so many customer complaints. And you treat customers like criminals.

• T

  The Guardsmen (Thundercracker)
  1

  Do not go to this bank. I went there on the date of February 21 at approximately 5:15PM to get change. When I got to the counter I told the teller that I needed 10 dollars worth of pennies. Now I don't know why they don't exchange currency at a bank but I guess they dont. He then proceeded to interrogate me on my intention for such a request only to remind me as I left that they do not exchange currency at a bank. Don't know why he could change cash for coin or why he needed to now why I personally needed change but don't go here.

• M

  Melissa Demoulin
  1

  Worse customer service! Had us sit there for 40 minutes to see about adding someone to account and finally got up and left!

• M

  Mary Gonzalez
  2

  I found one teller very rude when I asked for change there n will not go there again. I have a account there n it should not matter how I want my change n how much.

  Response from the owner

  Hi Mary, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• W

  Warren Griffin
  5

  They where nice kind and polite they got me set up with everything perfect and they call the check up on me to see if I have any problems I’da good bank

  Response from the owner

  We are so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.

• B

  Ben Whiskey
  1

  Terrible customer service they just want your money they don’t care about the customer.

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please give us a call at 877-833-9973 so we can assist you.

• Z

  Zack Kolb
  3

  For a place that should be good with numbers. There bad with fractions.

  Response from the owner

  Hey Zman, While we appreciate the feedback, we've been proudly rocking the 5 over the 3 since 1908. Plus, we would way rather put 166.7% into everything we do! You can learn more about our history and how we got the name Fifth Third by visiting - https://www.53.com/content/fifth-third/en/personal-banking/about/history.html