Fifth Third Bank & ATM Washington St, Indianapolis

Fifth Third Bank & ATM Reviews

• L

  Lucky Life
  1

  Not a nice people to deal business with. I highly recommend that you should find another place with good customer’s service. You will be treated unfairly and poorly. If you doing cash deposit make sure you see them when they account the money because they will steal your cash be very careful.

  Response from the owner

  We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• L

  Lisa Covington
  1

  And I responded to the Social Media Team as requested.... still no one can assist me and implying that my statement is can't be validated due to a computer error. The same response "I'm so sorry, we can't help you" Terrible customer service. I’ve should have known from the moment I opened the account… issues from day one. Be aware, if they can’t help me solve a minor issue of a bonus deposit for a new account, I would hate to see what their service is like if I had a mortgage there. .

  Response from the owner

  This is troubling to hear, Lisa. Is there anything we can do to help? Please call our social media team directly at 877-833-9973.

• A

  A Torres
  1

  To be honest worse customer service that I have gotten from a bank. If I could leave a zero I would. I must say Jessica is great I have nothing to say about her, she was very professional. But the other teller there was rude and disrespectful she was in the conversation that was not hers. This review is to let people know that this branch is not willing to help at all. They won’t do anything to just make a wire because according to the noisy teller a wire may take longer then 5 minutes because their system crushes all the time lol really funny. So if you need to do a wire please make an appointment because if they are busy they won’t do it for you. And to be honest the teller that opened the door was rude since she open the door because I was wearing steel toe shoes and the alarm came on. I felt kind of discriminated with the way this lady treated me.

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• P

  Peace To you
  1

  Very rude/disrespectful and unprofessional customer services. I highly suggest if you want to be treated with respect stay away from this location.

  Response from the owner

  I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• B

  BOBBY LAWSON
  1

  Slowest drive thru In America. 15 to 20 mins for deposits everytime

  Response from the owner

  We're very sorry to hear this, Bobby. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• R

  Robert Tovar
  1

  I came here yesterday and I am just got here just now and just like I came I'm leaving, just like that¡!¡! Wow was barely in there five minutes!!! Yesterday too! Had opened a checking and savings account online but for some reason after receiving my card I was denied access to use it until I presented myself at a fifth third bank branch but I've come here twice (9365 E. Washington st.) and teller's are very rude, unprofessional understaffed or what because there never seems to be a banker to open an account. They tried to set up an appointment multiple times but I think that was right so I decided to bring my business to another bank. Wouldn't recommend and won't be back ever. Sorry but I really wanted to open an account with 53 but unfortunately they are not that good

  Response from the owner

  Robert, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• C

  Charlie Wood
  5

  Brandi is so easy to work with! She is an asset to this bank.

• l

  lindsey greene
  5

  Lindsey & Brandi are always pleasant & helpful! I haven't had to wait too long in lines & they have got me in and out! I am satisfied with my bank❣

  Response from the owner

  Lindsey, This is great! Thanks for sharing the love. ❤

• T

  TheLordismylight andmysalvation
  1

  Worst service ever, avoid to go to this location . We had an appointment and missed it, we come back to ask if there was a way to reschedule and the manager told us to come back in an hour and they will be able to see us. Came back in an hour, was waiting 30 minutes just to ask us to reschedule the appointment. Ridiculous.

  Response from the owner

  We're sorry to hear this. Please call us at (877) 833-9973 so we can discuss this ASAP. You and your business are important to us.

• V

  Vincent B.
  1

  I went to deposit a large amount of rolled change for my sick, elderly, bed ridden father, only to be told that I couldn't have an account balance. Instead of doing the proper customer service action of telling me how the account owner can obtain their balance (if they can't leave the house, access their online account that hasn't be fixed yet, nor able to get anyone on the phone) they decided rudely tell me multiple times I can't get it. Not the first issue we've had with them, not surprisingly.