Fifth Third Bank & ATM Bernini Way, Sanford

Fifth Third Bank & ATM Reviews

• A

  Angela Ditmore
  1

  Completely awful experience!!! I’ve been banking with them for 10 years and tried closing my account and was told I have to do that in person which is a problem I live out of state!!! Low and behold my account was overdrawn by .25 and 5 weeks later magically was now at $300! When I tried to pay in person to close it. After I was told I would incur any fees!!! You talk to one Person to the next and their stories are all different on why and how this could have happened. A complete mess!!! Would NEVER ever recommend banking here.

  Response from the owner

  Hi Angela, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• A

  Amanda Maldonado
  2

  Need more customer friendly hours!!! Whenever the time comes that I have to withdraw my rent money I always dread it because I have to rush when I get out of work to make it to the bank. I leave at 4 and 5th/3rd closes at 5, which is fine, but the problem is, they're not even open on Saturdays! If sometimes I have a problem making it to the bank, I can't even imagine how difficult it must be for someone that leaves work later than me.

  Response from the owner

  Amanda, Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• J

  James Krygowski
  1

  On two separate occasions now at this bank, I have received information that was false and has cost me money. The tellers are great; maybe they need to be promoted to positions where this bank can get rid of uniformed and/or incompetent folks who give out bad information.... Jeanine, are you listening?

  Response from the owner

  James, I'm very sorry to hear that. Is there anything we can do to help? We certainly don't want to lose you as a customer. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET).

• J

  Jamie Field
  5

  We are so grateful to George at the Sanford Location. We experienced outstanding customer service ( above and beyond working after hours to accommodate us) and George delivered everything he promised. He made me feel like a person and not a number. We will be moving our business accounts over as the customer service here far exceeds Wells Fargo and Bank of America!

• D

  Doug t
  5

  What a Great Bank! They call you to make sure everything is fine with your account. They can set up weekly, monthly text balances. Everyone is so FRIENDLY with no pressure and sign -up Incentives are Excellent. Glad I'm a customer!!

  Response from the owner

  Hi Doug - Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.

• C

  Chuck Brandon
  5

  This is a great location. The staff is always willing to go the extra mile and do what they can. Compared to Bank of America, they are very caring and have better products. Lots of the reviews talk about waiting. If I need something important, I will call and make an appointment. Otherwise, you might have to wait. This is true about anywhere you go.

  Response from the owner

  Chuck, Thank you. You sure know how to make us blush! 😄

• R

  Rory Swindell
  2

  Employees are nice don't get me wrong but very I'll informed and I just haven't been thrilled with the bank as a whole. Called and asked if a notary was in and was directed to lake Mary branch and there wasn't one they're either. Frustrated I wasted so much time. Again, people are nice just not a fan of the services.

• M

  Melva Nelson
  4

  Great bank, but they need more customer friendly hours. They close at 5 everyday and no Saturdays. I don't know about the rest of you, but it's impossible to get anything done when you work those same hours. They should be open till 12 on Saturdays or something.

• E

  Eliseo Suarez
  1

  Terrible service. I am closing my bank account. 5/3 has the worst customer service of any bank I’ve had. Completely unreliable will not be banking with this bank ever again.

  Response from the owner

  I'm so sorry to hear that, Eliseo. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business.

• c

  christopher golden
  5

  Great bank (for non-financial products or securities) they impress with customer advocate services.

  Response from the owner

  We're blushing 😊! Thank you so much for the compliment, Christopher!