Fifth Third Bank & ATM Fountain Sq Plz, Cincinnati

Fifth Third Bank & ATM Reviews

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  Richard Grace
  1

  Just go somewhere else. They gave someone $1,850.00 of our money, some random person in Ohio with a fake I.D. Just handed them a deposit slip and gave them our account number and must have told them what was available in the account to boot. We have never made made a cash withdrawal in a branch and we are 800 miles away in NC. This activity didn't raise any concern? This was a month ago and still nothing has been done.If there is an issue, and there will be, you are on your own. They opened up a fraud claim but nothing has happened since. Their is no sense of urgency, no follow up and their general attitude is that these things happen so just sit tight. Meanwhile our finances are in shambles because they gave someone basically everything in our checking account the week before Christmas. We have received no follow up e-mail, letter or phone call. We were told the money would be put back in 7 to 10 days. It has been almost 30. Horrible customer service, they are just disinterested. The bank isn 't out anything (yet at least) so no hurry on their part. Just go elsewhere, at least some other banks pretend to care somewhat and will follow up with you. This place, forget it.

  Response from the owner

  Richard, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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  Ty Thomas
  1

  FILING COMPLAINT WITH FDIC: I've reduced myself to writing a Google review in hopes to get in contact with this bank. I financed a car through them. I've faxed an autodraft application 9 times, and confirmed receipt (only way they'll accept it). It won't let me register online, says "oops" theres a problem. Month after month no money is pulled, I call and wait hours and hours on hold (I bill at $400/hr and I've waited on hold with this bank a minimum of 14 hours since financing through them). Each time, they say they can't find it, I pay over the phone (after waiting an hour on hold) and repeat over and again.

  Response from the owner

  Ty- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• S

  Simone Derayeh
  1

  This bank recently purchased a mortgage I owned. I have to consider them the worst bank I’ve ever worked with if they are in fact a legitimate bank and I say that because: 1. the phone number on the website is wrong. Took me days to find a working number 2. The customer service agents are clueless about solving problems. 3. Their website for online banking doesn’t work and my answer for that is some customers are having a problem logging in!!! Ok! Then give me another way to make my payment. Like old fashioned paper statement and a place I can send a check!: oh no we don’t have paper statements. They provided me no alternative on how to make payments. I’m a client trying to find a way to pay my mortgage and an incompetent system that can’t provide me a way. I had no choice of having to do business with them, if you do, run away and take your business to a legitimate operation.

  Response from the owner

  Simone- Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

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  Tim C
  1

  Recently had a mortgage bought by 53. Wish my mortgage wasn't sold to these knuckleheads. Absolutely hate big banks. Calling in or setting up an online account to pay my mortgage is a pain in the a#$. Glad we don't have them here in MO.

  Response from the owner

  Tim- Thank you for bringing your concerns to our attention. We'd be happy to look into this to see how we can help. Please give us a call at 877-833-9973 to discuss. Your business is important to us!

• J

  Jason Ditmore
  1

  Completely awful experience!!! I’ve been banking with them for 10 years and tried closing my account and was told I have to do that in person which is a problem I live out of state!!! Low and behold my account was overdrawn by .25 and 5 weeks later magically was now at $300! When I tried to pay in person to close it. After I was told I would incur any fees!!! You talk to one Person to the next and their stories are all different on why and how this could have happened. A complete mess!!! Would NEVER ever recommend banking here.

  Response from the owner

  Hi Jason, we'd like to look into this matter for you, but we need some more information. Please call us at 877-833-9973 so we can assist.

• L

  Levi
  1

  Update Nov 6 It keeps getting better. On Nov 1st with no notice they overdrafted my checking account as they raised my mortgage without notifying me (escrow contributions increased). Today I get the letter in the mail saying my mortgage would go up in DECEMBER. They started a month early on what they said. But now I have a deadline of the 15th with half a week notice or my mortgage will increase for the rest of the year. Great business practices. And they think they can solve everything with a phone call to some underpaid rep. Ha. Yeah right. Original review: All my local branches suck but, I felt bad leaving them a review they weren't directly responsible for. So I decided to stick it on corporate. AVOID THIS BANK FOR MORTGAGES. Overall this bank is not worth your time. The absolute hassle of getting a Mortgage last year and countless other problems since then with it (escrow didn't pay my insurance or taxes like it was supposed to so I was delinquent on taxes at my banks fault). It took them MONTHS to rectify. The first time I noticed I called immediately. The rude rep told me to email a copy of the delinquent bill to some random email with no other explanation. I did, and would you guess, nothing happened and the bill didn't get paid. So, I wrote a letter and sent in a copy of the bill. Took forever. Every few weeks they sent me a letter that said "Please be patient while we investigate this issue..." They even sent me these letters WEEKS after they actually paid it and closed the 'investigation'. When I applied for my mortgage, (at the time I was 22), I had great credit and about 60k saved up. All from years of work and saving, which I thought was pretty impressive for myself and the way I was raised. My mortgage officer said "any 22 year old I know doesn't have that kinda money legally" and they assumed I was selling drugs and demanded years of paystubs and bank statements to prove I wasn't. Which partly is laws they were following, but it got to a point I felt discriminated. They wanted written explanations for a 5k transfer from one account to the other. Then a 2k transfer. "Why'd you do that? That's suspicious. You can't just move your money around to different accounts!!" I don't understand why I ever continued with this bank, I think the only reason was the seller not wanting to renew my contract when I voiced my concern to find a different lender. Anyways I'd just avoid. They've been going downhill for years and the end isn't pretty. I took my money out of them years ago and only ever give them enough to pay my mortgage each month, which I deeply regret ever signing the line with them.

  Response from the owner

  Hi Levi, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• A

  Andrew Z. Head
  1

  Card just got blocked for trying to buy YouTube premium. This type of stuff happens on a consistent basis...surely on the brink of losing hope for this bank.

  Response from the owner

  Hey Andrew- We value your opinion and appreciate you taking the time to share your experience with us. We'd like to see if we can help you. Please call us at (877) 833-9973. Thanks!

• g

  gabriela Raia
  1

  Probably the worst bank I've ever had to deal with, they've tanked my entire account and I can no longer feed me or my family. My paychecks can't even cover or keep up with it

  Response from the owner

  Gabriela- Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give our social team a call at 877-833-9973 to discuss. Your business is important to us!

• M

  Michelle Torres
  1

  Is this a Bank for real? Is a total joke!! Stay away from them, the worst customer service ever. Worst technology, worse everything. I financed a car wth them through Grieco Delray (Bad as the bank) and didn't do my homework on reviewing these lousy bank. STAY AWAY FROM THEM, YOU ARE WELCOME!

  Response from the owner

  Michelle, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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  D G
  1

  Fifth Third Bank is truly the worst of the big name banks I have had or currently have accounts with Chase, U.S. Bank, Citibank, Bank of America and numerous credit unions . Fifth Third is the worst of the lot. They misapplied my credit card payments, failed to return phone call appointments, misreported my payment histories to credit bureaus and attempted to siphon cash out of other banks I've linked to them. I will be paying off all of my credit cards with them, and close down my checking and savings accounts with Fifth Third bank and never use any of their products and services ever again. Closing them down will adversely affect my credit but it will be worth it to escape them. Fifth Third Bank is the absolute worst.

  Response from the owner

  Hi there, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?