Fifth Third Bank & ATM Rosa L Parks Blvd, Nashville

Fifth Third Bank & ATM Reviews

• G

  Graham
  1

  The staff is just...odd. I called to schedule an important international money wire and it was like an act of congress to get it scheduled. Also, one of their personal bankers couldn't complete the wire because they couldn't find the SWIFT code in the system. I went to another branch and it was not a problem. Another time a personal banker engaged in an awkward 10 minute debate with me on the pro's and con's of why I should open a 5/3 credit card with them instead of completing my wire transfer. If you are completing a simple transaction with a teller you are fine but anything more than that consider this fair warning

  Response from the owner

  Graham, I'm concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET). Thanks for letting us know!

• j

  jason j watt watkins
  1

  Based on two fairly recent experiences including yesterday October 23 2020. 1. On a first occasion approx 1 month and half to 2 months ago upon the completion of me cashing a check in the drive thru, the two tellers proceeded to give me information about a particular investment program. No problem until it started feeling like their approach was trying to “be in my financial business”. She asked me specifically “how much do you have in your account” and her possibly seeing I was a bit hesitant then said “do you have over $15,000.00 in account? During this first encounter I was told I could participate in the program if I had a minimum of $15,000.00 in my account. So finally, I was told by the branch manager on this occasion that I would receive a call at an appointed time from a financial advisor that worked at this branch. Never got a call nor voicemail message, email or any communication about it. Second occasion similar to the first I went through the drive thru and cashed a check. It seemed to me that the teller working got hostile with me during a point in this encounter. Because of the above mentioned, first encounter, I decided to go in and speak to someone about this present (second) drive thru encounter as well as the first. That was handled pretty ok as the branch manager agreed with me that she noticed the particular teller does seem like she smarts off to people and is short sometimes with them. In the branch managers words she said she would talk to that teller about it. Proceeding to speak with the branch manager about me not getting a previous call from their investment officer about investing (which I told her I was interested in and was looking forward to the call) she then started telling me more about that program again, and that they can possibly get my auto loan interest rate down and even said she was interested in helping me get on more of a saving path. After hearing her start off saying that the investment program started at $15,000 (my first visit) to her saying “oh it’s actually $10,000” (this second visit), to dialing a number on the phone saying she was calling Jarrid, her investment advisor and seeming still quite flirtatious and seeming to make sure she placed her wedding ring hand strategic in my sight, it became apparent she wasn’t taking me serious and it were some type of game to her (I even noticed similar actions at my first visit). Even upon her dialing a number to reach Jarrid, she only let the phone ring three or fou times before hanging up and not bothering to leave a voicemail message. And again she said, “I’ll have him call you”. And of course at the appointed time, again, no call. Although I use fifth third while here in Nashville on business, I will not be looking to communicate with anyone at the branch, use any of the services or the like at the Rosa Parks Nashville TN branch. It’s probable this is a bias toward or against me from the same person, the present branch manager. Only they know what their true intentions are/were. However I am well versed in reading beyond a smile, extra unjustified rhetoric and the “how are you doing/have a Beeaauuutiful day and occasional “I’m sorry that...” I just look at this and quite a few other similar instances encountered since being back in this city as very Unprofessional. It seems to be justifications and excuses for people’s out of pocket/unprofessional behaviors, but no real resolutions. This contributes to deterioration of this Metro Center, Bordeaux/Jefferson Street and/or African American Community. And again, maybe they are interested in deterring certain persons from associating with that branch. Idk. Again it could just be “a person of my stature” experience or not. Or just bias from her. I thank the one African American man that notarized a signed contract I had with a venue to host and perform at a club/bar venue. Myself, my co manager and a venue owner received excellent and appreciated notary services in this case. Sincerely

  Response from the owner

  Jason, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• K

  Kercheif Johnson
  1

  I am from New York came in town on business caught a cab to grab a quick bite to ear I am not a customer but that was the first atm we saw it was one of those atm's that a little hard to tell which way to insert the card I put my card chip side in because that of course is the new thing right? ? Wrong instead of just saying can't read and spitting my card back at me like bad food as most normal atm's do this one shredded my card no warning I didn't even push a single button!! At first I just thought my card was stuck so we pulled in the drive thru only to be rudely told that my card was shredded and since I wasn't a customer tough tittle. I was devastated there are no signs forewarning customers that this can and will happen if a simple mistake is made. But because of this I was stranded in Tennessee for an extra two days no money because my financial institution couldn't get me a card faster than 2day delivery which costed me a couple of hundred dollars at the hotel I was staying at (I was lucky they let me stay) considering I didn't have a way to pay them I survived off the free breakfast they offered. I will never use this bank or go to their atm again this atm left me penniless and stranded for two day's. Oh I didn't mention that I'm paralyzed from the waist down from service to my country but after this experience I couldn't just think about myself I thought about the elderly and so many other's who this occurred to. So I had to post because after I spoke to the branch not only do they recognize that their atm shreds cards but despite the many complaints they receive apparently atleast five I repeat five a day. They still refuse to add a simple sign or update their atm great customer service fifth third encore encore!!!

• C

  Claudia Varon
  5

  The Real People American's With Smile's And Go The Distance To Secure Your Deposits And Keep You Up To Date On Short Term And Long Term CD's And Non Risky Bond's! So Much Hatred Towards Others There 2 Sides To Every Story. But You Won't Find Any Haters Here Because They Love Their Position's. Stop Negative Reveiws When Not Founded. Fantastic Smaller Bank Don't Change That's A Successful Company.

  Response from the owner

  Thanks for saying so. Your business is important to us!

• r

  rohit kumar
  1

  Hope Renz, you never asked me any documentation or any information but simple did a hard pull on my credit account and lied to me for 2 months just because I walked into your bank and asked if you can provide me a counter offer for my exciting loan! I was clearly told it gonna be a soft pull but nope you’re complete liar. Best part is she never got back to me cos she knows she’s a liar and stole my information

• M

  Meredith Thorp
  1

  Just spoke with Terance and he told me that Fifth Third Bank "does not recognize any powers of attorney" and unless the person is personally there.

  Response from the owner

  Hi Meredith - We'd love the opportunity to help you. Please call us at (877) 833-9973 so we can talk about this. Thanks!

• T

  Tanisha Johnson
  1

  ALWAYS a long wait. They charge their customers to cash checks or they will make you wait 24 hrs when you deposit a check. Even prepaid cards release your direct deposit up to 2 days early. I'm disappointed with 5/3 and will be changing banks ASAP

• K

  Kevan Lee Lum
  5

  I don't know what all of the bad review are about. I've had a good experience every time I had to go here. Pleasant and helpful staff. I guess things have changed since last year

  Response from the owner

  Hi Kevan, This is great, thanks so much for sharing! We value your feedback.

• K

  Koopa Kode
  1

  Terrible! Slow, they are very slow at this branch. I have to wait more than 5 minutes everytime I come here. Even when they habe no other customers I am still waiting

• D

  Darryl Hughes
  5

  Had problems opening a account I thought I walk in 2 one of there branches and got a checking and saving account wonderful bank