Fifth Third Bank & ATM Brent Spence Brg, Covington

Fifth Third Bank & ATM Reviews

• A

  Anton N
  1

  Rude tellers. Zero service. And firth third wants you to pay 8 dollars for a check, while you're doing a ton of business with them

  Response from the owner

  Hi Anton- Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 7:30am-7:00pm ET.

• A

  Andrew Walker
  1

  The worst ran banking branch I have ever worked with. They can’t cash checks or complete basic loan documents. My wife and I had to come in on FOUR separate occasions to finalize loan documents because they kept misplacing documents. They were unable to even set up a basic escrow account. This is basic banking and legal requirements for any banking institution. When I asked to file a complaint they directed me to the CEO of all of 53rd.

  Response from the owner

  Andrew- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• C

  Christian Tanis
  5

  Just had the best experience I’ve ever had at a bank. I had a couple issues with my accounts not showing up on my app and Rebecca was so helpful in getting everything fixed! We had two different issues and she and another coworker got them both resolved quickly and were both very friendly in the process. I’ve always banked with Fifth Third but I will be coming to this location on 4th street in Covington from now on!

  Response from the owner

  This is great! Thanks for sharing the love. ❤

• R

  RA Walton
  4

  Some of the newer machines allow you to choose how you want to receive your money. They ALL should give this option.

  Response from the owner

  Hi there, we'd like to learn more about your experience. Please call our team at 877-833-9973. Thanks.

• D

  David Norton
  2

  Sent carrier through and waited at least 15 minutes while they waited on everybody else in the lobby ask for an updated balance and they didn't send me that either had to wait another 5 minutes for them to do that then she almost took my hand off while I was trying to put the carrier in back in.... I'll use a different branch from now on

• D

  David Chapdelaine
  5

  We've had success with customer service at this bank many times when visiting. When opening a new account, went smoothly. I would agree with others, wait time could be improved. But, staff is knowledgeable about products.

• A

  Amanda Mills
  5

  Great bank. Great staff. Mr. Kirby will help his customers out in any way. I had a frustrating situation and he helped me out so much! Thank you all!

  Response from the owner

  This is great feedback. We will be sure to share this with our team.

• M

  Meneya Moctar
  1

  i never seen a bank branch like this location. slow people, rude and some of them are raciste. i was denied services once here because of ignorant teller and his managerat a time and i went to a different branch and they help me right away. icalled themain number ti report my experience and no one reachback to me yet after a month. theonly reason i come here is because they are close to my home. i am in the process of moving my business toanother bank.

• J

  James Howard
  1

  The people here are very rude at this branch don't go!!!?!?!

• L

  Logan Delape
  1

  Every time I come through the drive through, it takes them at least 10-15 minutes to help me. IM CASHING A CHECK. I arrived before some lady however, she was helped before I was... Terrible terrible terrible, every time.