Fifth Third Bank & ATM South La Grange Rd, Mokena

Fifth Third Bank & ATM Reviews

• R

  R Rymek
  5

  I dont understand the 1 star reviews.First off, this bank ,We think is wonderful.We deal with Tracie White at this branch.Shes amazing! She goes the extra mile for you.Shes a very dedicated employee.If shes off work at 3pm? She'll stay till 6pm making sure all your questions are answered and your happy.She returns calls quickly.We love this bank.If you want a bank that has your back,.. Do business here.

  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Tracie. We'll be sure to let her know. 💙 💚

• E

  Emily Case
  2

  Trying to change my name and address, I called this branch ahead of time to ask about I would need present with me when I come into the branch to change this info. I was advised to bring my marriage license, but was not told I would need the other account holder present with me to make the change. When I got there, they said the second account holder needed to be present to physically sign off on this. Drove 1 hour round trip to hear this when I tried to call ahead to avoid something like this. Will likely be closing my accounts with them when I return, this is not the first time I’ve had trouble with Fifth Third, and they are by far the most difficult business regarding name/address changes. The woman who assisted me was kind, but my main purpose for my visit was not successful, hence the two stars.

  Response from the owner

  Emily, we are so sorry that you felt you had a two star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• M

  Michael Blount
  1

  I have been trying to refi my home for 6 months. It is still pending. I have all my investments and savings with your bank and am about to transfer everything out to another bank due to the miserable way I have been treated. No callbacks,, not able to reach the personal banker at mokena branch. Helen Blount

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• w

  william archer
  1

  Tried to open up a saving account there. was told to leave my number, and that some one would call me back to set up a appointment. Never received a phone call. Taking my money elsewhere.

  Response from the owner

  Hi William, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• M

  Michael Fortuna
  2

  they don't have enough cash to complete my withdrawal so I said I guess I would take a cashiers check if I have to, but then they aren't able to waive the fee for the cashiers check... guess that's why I'm going to a different bank.

  Response from the owner

  Michael, we are so sorry that you felt you had a two star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  John Falsey
  1

  Better bring your lunch because you will be there all day trying to get your accounts in order. Horrible service. Today, we closed out our last account because of the awful service. We are going to Chase or Harris where the service is much better.

  Response from the owner

  John, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• T

  T Byrd
  2

  Terrible Customer Service. Deposited a check and substantial amount of cash. Then took out an amount for less than deposited, in the form of a cashiers check. After this all occured, I check my account later only to see a couple hundred dollars in overdraft fees. They tell me later that I didn't have the available funds to take out the amount of money that I did even though it was for less money than I deposited. Funny thing is my account had a positive amount when we saw all of the fees. They refused to refund all of the fee's. They would only agree to half. We are leaving this bank for Chase. Fed up! Shady business practices.

• R

  Roadhog 49
  1

  I’ve been doing business here for about three months, and so far I am unimpressed. I called with a question, and had to wait hours for someone to call me back. Told me they’ll get back to me… Hours later I’m still waiting for that call.I’ve done business with another bank for 30 years. If I call with a question that they can’t answer, they got the information and called me back within minutes.

• B

  Bryan Escobar
  1

  If you aren’t of the Caucasian skin tone they treat you absolutely terrible .I’ve never had such bad service at a bank before. I’ve been here several times and it’s always the same thing.

• T

  Thomas Wisinski
  5

  Very convenient location in mokena. Been going to this bank for years, great people who take good care of there customers.

  Response from the owner

  Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.