Fifth Third Bank & ATM S Tamiami Trl, Venice

Fifth Third Bank & ATM Reviews

• S

  Shirley Fugate
  1

  I have a checking account with Fifth Third as that was a REQUIREMENT to get a better mortgage rate. Thus, my mortgage payment has to be withdrawn from that account. My account was overdrawn by $116. and I bear responsibility. On 1/4/21 I made a mobile Deposit. for $3000.00 from The Delta Community Bank. I looked at my Fifth Third account the next day 1/5/21 and I was still showing a minus balance. I went to the bank and met with Sandra Di Pentima. She advised a hold had been put on my account due to the negative balance. She did not say how long the hold would be in effect. She was also messaging ? at Fifth Third while we were discussing all of this. I also made Sandra aware my SS check is also deposited in that account every month. Sandra did reverse the fees. On 1/6/21 I looked at my Delta account and the $3000.00 check had cleared. I sent Sandra an email (1/6/21) and inquired why I was still showing a minus balance. She didn't respond to the email. Yesterday I called and left a vm and again today. She just called and basically she is making it my fault because I had a minus balance. She said she only could do things at a branch level and anything else would need to be escalated. A good bank representative, especially an Officer of the bank, would have escalated this on behalf of their customer. Obviously this was not done. I have had a business checking with Fifth Third for approximately 16-17 years. Needless to say, I will be closing in the near future. I received a letter from Fifth Third on 1/12/21 which was dated 1/4/21 stating the hold on my account would not be released until today 1/13/21. The $3000.00 is now showing in my account in addition to my SS deposit made today. Sandra advised me today via our phone conversation my $3000.00 check could still be returned. I do want to say, the tellers, especially Wendy, has always given great customer service.

  Response from the owner

  Shirley, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• C

  Charles Hacker
  5

  Several weeks ago now I stopped in to process a transaction. Wendy was very helpful. After arriving home I received a TXT from Wendy informing me I left my checkbook on the counter. I hurried back & retrieved my checkbook, thanks to her watchful eye she saved me hours of worry. Thanks much Chuck

  Response from the owner

  Hi Charles, thanks for sharing and for the kind words. We appreciate your business. Have a Fifth Third better® day!

• K

  Keith Coulter
  1

  Horrible bank. Deserve a zero. There are so many better banks in the area, don't waste your time.

  Response from the owner

  Keith, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!