Fifth Third Bank & ATM Oaklandon Rd, Indianapolis

Fifth Third Bank & ATM Reviews

• K

  Karen Brunson
  1

  Noone has any idea what their doing. Worst banking experience ever! Nice people just not good at their jobs. That includes management.

  Response from the owner

  Hi Karen- I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• J

  Just Me
  5

  Long time customer and had some issues with expiring debit cards. Edward took care of me and the situation exceptionally! Thanks Edward!

  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Edward. We'll be sure to let him know.

• B

  Braxton Roach
  5

  Lilly was very courteous and helpful helping me open my account. I am not very knowledgeable when it comes to banking and she patiently answered any and every question I had. Highly recommend.

  Response from the owner

  Braxton, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• F

  Fresh
  5

  Been with this bank since, I was 14 now 38.My family banks here as well. Great feeling, when they recognize and know your name. From business accounts to personal!

• A

  Anuhea Aquino
  1

  Terrible! Had to come back a 2nd time to open up an account because there was only 1 teller and it took too long. When I finally got my account opened, the computer systems were down so I had to come in yet another time to sign paperwork. When the business account got set up I decided to open up a personal checking with the promotional offer as a new customer. Brought in my offer code, was told it was applied. Checked after the 45 day period then inquired about it.... low and behold, no record of a promotional offer applied. What a total waste of time with this bank! Working on closing my accounts! It’s a joke.

  Response from the owner

  Anuhea, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• n

  nicholes dembinski
  1

  Poor customer service, deceptive, and overly suspicious. Will delay paying over $10,000. I complained multiple times with more than one person at 5th 3rd. At least once in writing. Also, I called the number suggested below. I’m a retired veteran and have taken some abuse before. This was the worst treatment I’ve received as a customer anywhere. If I could change to 0 stars, I would. New customers beware of this bank. I’m not sure how you can repair what you damaged, 5th 3rd, Geist, but, if you do, I’ll update my comment.

  Response from the owner

  Hey Nicholes, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• H

  Heidi Tumbarello
  5

  Always courteous, helpful, and approachable. Very friendly and personalized. Convenient drive-through.

• S

  Scott Ellman
  5

  Love this branch. Get called by name. Always treated well