Fidelity Bank W 2nd Ave, Lexington

Fidelity Bank Reviews

• J

  John Bream
  5

  Fantastic service! When I was opening my new offices, the bank with which I have been my entire life didn’t correspond with me for a month after initiating applications for loans - and then gave poor terms. Other banks (Southern, Bank of Oak Ridge) would only offer SBA loans, which aren’t ideal for small businesses given you can’t pay them off early when you’re successful. Amanda Laws at Fidelity came to the rescue! Fidelity secured loans for my X-ray machine, gave me a credit line and was able to finance the office I purchased with good terms. Their customer service is also phenomenal! This small-town community bank supports small businesses! For that, I’ll be forever grateful! Anyone looking for a loan should start their search with Fidelity! I certainly will!

  Response from the owner

  Thanks for sharing, John! We greatly value customer feedback and thank you for banking with Fidelity Bank!

• L

  Lynne Brame
  5

  Wow!! We went to Fidelity to inquire about business account options. Susan Story, Branch Manager assisted us. Susan’s professional demeanor made us feel welcome right from the start. Susan was genuinely interested in our business needs and asked good questions to determine which account would be right for us. Susan recommended an account to meet our needs. We had shopped two other banks that morning and we decided that Fidelity in Lexington would be our choice, so we opened our new business account and we feel that this will be the beginning of a great partnership!

  Response from the owner

  Thanks for sharing, Lynne! We appreciate your business.

• B

  Ben Anderson
  5

  As a business owner in lexington, working with Lexington Fidelity Bank has been a great move for us! The team of friendly employees at this branch have been nothing but professional, and diligent in getting whatever was needed for us done. Amanda Laws is the reason our business made the switch to Fidelity! From commercial property loans to checking accounts, this branch is ready to serve your needs! If you are wanting a bank that gets things done fast and competitive, look no future. Give this branch a try and see why making the switch is easy!

  Response from the owner

  Thanks for sharing, Ben! We appreciate your business.

• W

  Walt's Radiator Shop, Inc.
  5

  We have banked with Fidelity for many years. Susan and her co-workers have provided the absolute best customer service we've received anywhere! Our experience with Fidelity through the years has always been positive. We cannot recommend them enough!

  Response from the owner

  Thanks for sharing! We appreciate your business!

• S

  Susan Byerly
  5

  What a great bank! the staff is so helpful, especially Amanda in business banking and Susan in personal banking! Those two ladies have changed my attitudes towards banks in general. Wonderful and timely customer service. I have since moved all of my accounts to them. LOVE THIS BANK!!!!!

  Response from the owner

  Thanks for sharing, Susan! We appreciate your business.

• M

  Michael Everhart
  5

  If you aren't with Fidelity bank then you are sorely missing out! I started working with Fidelity in April 2020 and it has been nothing short of excellent! They have done more than enough to show me that their focus is on clients not account numbers.

  Response from the owner

  Thanks for sharing, Michael! We appreciate your business.

• G

  Greg Baer
  5

  The Fidelity branch in Lexington cares about it's clients. Weather your going in to make a simple transaction or have questions on personal or business accounts they take the time to answer all your questions. The employees live and work here in the community and care about the success of the community and their customers. So when your tired of the other banks, give Fidelity a try, you will not be disappointed. Thank you to the great staff for making banking enjoyable.

• A

  Amanda Fulton
  5

  My husband and I have used Fidelity Bank for nearly 20 years. It is a family-friendly bank that truly embodies that small town feel. The ladies are kind, helpful, and always happy to be of service. It is nice to call my bank and speak to someone I know and trust, not an automated phone service. We have done personal and commercial business with them and absolutely wouldn't go any place else. They know our son by name and even gave him a baby gift when he was born. Our society is starting to lose that connection to others. Fidelity Bank is special to us and we love all the ladies (and gentlemen) who continue to provide exemplary service to our community.

• F

  Frank Bell
  5

  Our office has worked closely with Susan Story, Kim Walser and all their co-workers at Fidelity's Lexington office for a long time. They have recently assisted us with several business loans and have been most responsive and helpful guiding us through the process.We always refer our clients to Fidelity in Lexington for the best service with their personal and business banking needs. Frank Bell & Laura Lu Hedrick, Attorneys.

  Response from the owner

  Thanks for sharing, Frank! We appreciate your business!

• C

  Charlie Jordan
  5

  Fidelity bank is the best banking experience I’ve ever had. The staff is knowledgeable, friendly and always available. I haven’t walked into any of their branches without being greeted by a friendly face. Great for personal and professional banking