Fidelity Bank S Church St, Burlington

Fidelity Bank Reviews

• L

  Lisa Roney
  5

  Our company has been with Fidelity Bank for a couple of years. We deal mainly with Sharon Oakley for our business needs. Sharon has been awesome! She goes above and beyond to help you any way that she can. It is so obvious that she knows her business and she just puts you at ease. Great Bank! Great People!

  Response from the owner

  Lisa, we greatly value customer feedback and thank you for banking with Fidelity Bank!

• C

  Chris Murphy
  5

  Fidelity is by far the best bank I have worked with over the years. When it comes to Business and personal banking needs Catherine Davis has been a pleasure to work with. After each visit I leave knowing exactly what I needed taken care of is done and all questions answered. She goes above and beyond your expectations.

  Response from the owner

  Chris, thank you for banking with Fidelity Bank! We appreciate your business.

• M

  Maganda Skin Studio
  5

  I’m a new small business owner and going into this is scary with no knowledge of the banking side. I was recommended to contact Catherine at the Burlington branch of Fidelity and after a short chat I felt a weight of my shoulders immediately. She is quick to respond, quick to get you an answer about anything, and has really shown she is the definition of reliable. My visits to the branch are always friendly and helpful! I appreciate these things as it is a dying characteristic these days. Thank y’all for really caring!

  Response from the owner

  Thanks for sharing, Maganda! We appreciate your business.

• J

  Jacki Jochum
  5

  Fidelity bank in Burlington is by far the best! Everyone is so personable & welcoming! Catherine will go out of her way to make sure all of my questions are answered & that all of my business and personal banking needs are met! It is refreshing to have a bank that I can trust to have my best interest at heart! I highly recommend them!

  Response from the owner

  Thanks for sharing, Jacki! We appreciate your business.

• P

  PJ Jones
  2

  I have had a few experiences with the Burlington branch on behalf of a new client and the customer service has been very poor. During one incident I was asked by my client to retrieve information at the Burlington branch. At the drive up window, the teller asked me to come back in 1 hour. I asked if I should bring or do anything specific upon my return, and I was told no. When I returned after 1 hour, it was then that I was told what I needed to do or bring, and the teller stated that I had not asked for this information before. I was willing to deal with the inconvenience of finding out at that precise moment that there were additional steps to take. I was not prepared or inclined to accept the inaccurate account of my previous visit. When I mentioned my earlier inquiry about what actions were needed on my part, the teller flat out denied that I had inquired. It was a poor customer service moment that did not serve the purpose of helping me help my client, who is a member of the bank. Based on this and other interactions, I cannot recommend this bank to any clients, colleagues, family, or friends. The customer service level is too low. In my former position as a trainer, I would recommend further training for the teller(s) involved. Apprehensive about using this bank for any further client services. Not sure what type of service I or my client(s) will receive.

  Response from the owner

  PJ, we are sorry to hear of your disappointment with our customer service. A member of our management team would like to follow up. Please email the details to [email protected] (Do not include SSN/acct#) and include the best telephone number to contact you. Thank you!

• L

  Lucie Branham
  5

  We switched banks and moved to Fidelity because of the professionalism, warmth, humor, and superior service provided by Sharon Oakley. She is an asset to Fidelity and provides the kind of customer service and attentiveness that all of us wish were the rule and reality with/of all companies! Thanks Sharon and Fidelity for making a potentially complicated situation, easy, and for being there for us. We are confident that this level of service will be our experience with you from here on out.

  Response from the owner

  Thanks for sharing, Lucie! We appreciate your business.

• K

  Karen Fentress
  5

  I really enjoyed working with Hannah Ludwig while setting up new accounts. She is professional, friendly, and knows her stuff! So far, everyone at Fidelity as been a pleasure to work with, and I really appreciate it!

  Response from the owner

  Thanks for sharing, Karen!

• T

  Teddy Norris
  5

  This is absolutely the best bank. Been with them for a few years now. Definitely the best bank. Very professional and values there customers. All the people there are always positive and happy to help Fidelity bank is the best bank in Burlington Nc. Norris Lawn and landscaping Inc. Teddy Norris Sissypoo

  Response from the owner

  Teddy, thank you for trusting us with your financial needs! We are excited to hear that you had such a great experience at Fidelity Bank and appreciate your feedback. Thank you for being a valued customer!

• D

  Darren Atkins
  5

  The people at Fidelity bank & LPL are like family! I always feel welcomed there! They’ve helped me so much navigating the journey of a small business, I’m forever grateful to all of the staff for their constant professionalism, dedication and kindness!

  Response from the owner

  Thanks for sharing, Darren! We appreciate your business.

• S

  Stylist: Casey M. Wheeler
  5

  High quality and professional. I usually deal with Sharon Oakley, my experience with her and the team at Fidelity bank has been warm, friendly and professional, which is very hard to find. There is no automated system, I live kind person is always there to help and the way they conduct their selves is personable. Of all the years I've been at different banks for business and personal banking, Fidelity is now my place, I feel taken care of and I trust them. Thank you for the stellar service and nice atmosphere. Warmest thank you to Sharon Oakley for the exceptional care you provide.

  Response from the owner

  Thanks for sharing, Casey! We appreciate your business.