Extraco Banks | Gatesville E Main St, Gatesville

Extraco Banks | Gatesville Reviews

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  Monica Lopez
  5

  Keeley Powell went above and beyond to open my kids accounts and make sure they had everything they needed for their first banking experiences. She opened the accounts promptly and made sure we had all information and paperwork that was needed. Thanks Keeley! :)

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  Greyhound Mama
  1

  Buyer beware! Under new management and no longer the same bank. After spotting two fraudulent charges on my account I went to the branch and was given a phone number to call for an investigation. The people I called told me that they do not do investigations, it's the bank's job. I went back to the branch office and they told me I needed to call another number, not the one they gave me. At that point, I asked to speak with management. The manager told me, "Well, this time, I'll look into the fraudulent charges, but normally you would call the other number." Two weeks later, two checks I had mailed to the branch had not been deposited after over ten days from mailing. It turns out they had not been picking up their mail at their PO Box due to "staffing shortages". Btw, the bank across the street is fully staffed. So I moved my money over there.

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  Houston Tanner
  5

  Staff were friendly yet professional when helping me set up my new account. They also helped me set up a new account that is far superior to the one I am getting ready to close at BancorpSouth. Thank you to Extraco and Karla for accepting a BancorpSouth refugee.

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  Kristen Blair
  5

  Keeley Powell was amazing she made my transition to Extraco so fast and simple, very friendly and helpful.

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  samantha Lawrence
  5

  I am new to Gatesville, and Abi helped me out with my new checking account, explained the service fees, and my different options etc. Everyone was so kind and welcoming. Robert the Loan officer refinanced my truck and was also, very kind and helpful. Love this bank so far 😊

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  Justin Evans
  1

  I banked here for about 3 years. I ended up leaving because they turned into absolute garbage. My wife still banks up there but after the last several months of them being worse than they were previously. I finally convinced her to close her account and move to a different bank. Do not use this place. They are not the same as they were 4 years ago.

  Response from the owner

  Hi Justin, We are so sorry to hear of your experience with us and that we have lost you as a customer. We would greatly appreciate feedback on how we can improve. If you are willing to provide insight to your experience, please email [email protected]. Thank you for taking the time to leave this feedback and again, we sincerely apologize. Extraco

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  Justin Doyle
  5

  Keeley was very professional and opened our account with ease. We are looking forward to a great banking relationship with Extraco in Gatesville.

  Response from the owner

  Hi there, Thank you so much for this amazing 5-star review for our Extraco Banks | Gatesville branch! We are so grateful that you took the time to share your experience with us. Thank you again, Extraco Banks

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  Shelli Blanchard
  5

  We had several complicated transactions to take care of and Haley R was fabulous!! She was so patient, helpful and took time to answer all of our questions. Thank you!!

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  Magen
  5

  Everyone is always so nice and helpful. 👍Keeley knew her stuff and she was very friendly. Great staff!

  Response from the owner

  Hi there, Thank you so much for this amazing 5-star review for our Extraco Banks | Gatesville branch! We are so grateful that you took the time to share your experience with us. Thank you again, Extraco Banks

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  jaylea smith
  5

  Keeley was amazing and made everything easy to understand I will be recommending her to everyone I know

  Response from the owner

  Hi there! Thank you so much for your awesome review for our branch. We are so glad that you had an exceptional experience with Extraco and appreciate you taking the time to share your review. Thanks again, Extraco