Educational Employees Credit Union - EECU - Old Town Clovis Branch Pollasky Ave, Clovis

Educational Employees Credit Union - EECU - Old Town Clovis Branch Reviews

• C

  Cj Coats
  1

  I'm not very happy at all with the customer service today! The underwriters here really are mean and they don't treat you like a human being, just a credit score and a credit report to trample all over your soul!!!

  Response from the owner

  We’re sorry to hear that and we’d like to get more information about your experience. Please email [email protected] with the details and we will follow up with you.

• C

  Cb Bc
  1

  Two weeks ago,, I had an EECU employee (branch by the airport) tell me they could refinance my 6.5% loan into the current promotion rate of 4.5%. I couldn't refi at the time because I had to get to catch a flight. Today I come into the branch in Clovis on Fowler..."no we can't do that", even though the 4.5% rate is still being offered. Pathetic! I'll have the loan paid off in 6 months and NEVER come to EECU again. Central Valley peeps, stick with another CU and avoid this place.

  Response from the owner

  We apologize that you were given incorrect information when you first inquired about refinancing your loan. We refinance loans from other lenders, but we don't refinance our own loans.

• m

  mann dhillon
  5

  Employees are awesome with good communication skills. They’re very passionate towards their jobs they check your ID 2-3 times for security reasons thats good for us. Most of them have genuine smile on their faces. I think they need more tellers especially on the weekend evenings. Also for adding one more atm.

• B

  B E
  2

  Two major details never resolved and annoying. So I've transferred my account elsewhere. Wait time on phone can be an hour or longer. Tried the automatic call back once and no one called back. I was in a business and needed their service unexpectedly so I was truly inconvenience, as those waiting for them also. Never reached anyone. They have an updated glitch from a year ago that has never been fixed. I did call on this. Trying to log in, the screen bounces back and forth from the old log in to the new, then finally settles down to sign in. I have a touch screen and quite annoying when I think it's finished bouncing back and forth and I'm playing tag with it. I do like their mobile app and especially the mobile deposit. It's been very efficient. Going inside wait time not too bad, sometimes not that great. Buying a car there was one major miscommunication causing a delay. But overall the people are always nice, hence the second star.

  Response from the owner

  We appreciate your feedback. There are certain days of the month when our call volume is higher than normal and so the wait time on hold may be longer than usual; we did have very high call volume during the early months of the COVID-19 pandemic and that also contributed to longer hold times. Our goal is to answer calls as quickly as possible and minimize your wait time. We apologize for the delay in taking your call. We will share your comments about our login screen with our E-Commerce team.

• M

  Miguel Stroud
  1

  Every friday its the same routine. Dont go before a 3 day weekend. I had to change my vacation plans. Thanks eecu. I had a great vacation. I was broke anyway. After two hours i gave up. 5 dollars to cash a check drawn from your bank? How about a non refundable 250 dollar deposit on a cabin at bass lake. Hope you guys had a nice weekend. Not acceptable. No i will never become a member.

• A

  Arie Adamse
  1

  I have been waiting for over 45 minutes to signing loan. When I got here, there was one other person ahead of me. One employee sat in his cubicle for nearly 30 minutes not helping anyone, then another person came in and signed in that employee came and helped them immediately. Maybe they were 30 minutes late to their appointment. But they seemed as surprised at being called as I was.

  Response from the owner

  We apologize for the wait and we will try and get you on your way as quickly as we can. We do offer appointments for loans and other services.

• B

  B
  3

  I swear each time I go to this branch Summer (one of the teller) always have attitude. Each time I had to go to her I can see it in her eyes that she seriously dont want to work with me. She is the only one who seem to have negative vibe while the other always look positive. Maybe coach her to be give more real smiles not the annoyed omg why am i here smile. I kind of wish there is a suggestion box I would of left a suggestion. : /

• D

  Danny Rousey
  5

  Always great customer service from the counter tellers to the loan officers! We definitely recommend this branch.

• g

  gabriel deleon
  4

  Great fast service. People inside ask the same questions allot please know why your going to the bank before taking 30 minutes asking the same question to a teller.

• C

  Candice Hill Troutman
  5

  Fastest EECU in Fresno/Clovis. Sometimes is worth driving from Fresno to this Clovis location when you need to handle business inside the bank.