Eastman Credit Union N Roan St, Johnson City

Eastman Credit Union Reviews

• A

  Adeline Viry
  1

  DO NOT USE THEIR ATM if you're banking with another institution!!!. Even though they're offering the service if anything goes wrong they will not helped you at all!!! My husband withdraw cash on Sunday and the machine swallow it back up. After that it was jammed and nobody could use it. The bank refused to give his money back to him! They said the other banking institution needed to initiate the complaint. We explained that it was a bank in the Philippines that there was 13 hours difference so it was impossible for them to call them, and that a lot of staff didn't speak English...THEY DID NOT CARE. Worse, they admitted that they were able to count the machine to verify our claim that the money was swallowed back but that they would not initiate that action! So pretty much unless you have months to waste hoping to get your money back if something goes wrong do not use their ATM to withdraw money from another account. They offer the service but they're not willing to back it up when their machine goes wrong. This is highly unethical!

• J

  Jason Crain
  5

  I'm first to post a review and happy to do it. Out of all the branches I have visited I love going to this one. On the corner of the Food City shopping center when you walk in you are right there with everyone and they all speak during your visit. Super friendly people working here. Glad to give 5 stars to these folks. I kept the majority of my business with Eastman because of these smiling faces. Employees make the difference. They earned these stars for Eastman Credit Union in Boones Creek.

• J

  Jude Armstrong
  5

  The folks at this branch are so friendly. We'll be sorry to leave the area and therefore this ECU branch. Pro Tip: If you go in, you get free candy even if you're a grown adult.

• A

  A M
  1

  I love this bank but the new atm machines all over town are a joke. If you aren't driving a truck, be prepared to park and stand at the atm.

  Response from the owner

  Thanks for sharing your feedback on the ATMs. We've certainly received a lot of feedback and are in the process of making some changes which will simplify the ATM experience and keep things moving at a quicker pace.

• a

  angel birchfield
  5

  Super friendly staff helped me figure out my first bank account, highly recommend. Takes 2 minutes to get most actions done.

• T

  Trylla Terrameyer
  4

  good place, not quite 5 star though. Im never excited to go to the bank

  Response from the owner

  Thanks for the great review, Trylla!

• M

  Millie Franklin
  5

  Very friendly bunch at this branch

  Response from the owner

  Thanks, Millie! We really appreciate the great review and appreciate your business!

• A

  Amanda Cotten
  5

  Love the service at this branch