East Idaho Credit Union Shoup St, Salmon

East Idaho Credit Union Reviews

• S

  Steve Freestone
  5

  Every time I visit my bank the tellers and the managers could not be more helpful and nice!!! They are all amazing!!!

  Response from the owner

  Thank you Steve for the kind words! we think Salmon is the Best!

• F

  Faye Rankin
  5

  We always use EICU Salmon Branch for any financial needs. All of the ladies there are always extremely polite, knowledgeable, and go way beyond helpful. They have our interest first, even getting lower interest rates if possible. A huge thank you to Tammy, Kayla, Beth, Amanda to each and everyone there. You are Fabulous. Thank you !!

  Response from the owner

  Hi Faye, Thank you so much for taking the time to give us this great review. We love our Salmon branch. We are so grateful for your membership and the opportunity to serve you.

• C

  Craig Larsen
  2

  The local branch does a good job. But I get beyond frustrated that I can't call my branch and that I have to call a 1-800 number. Very disappointed while waiting and I found time to write this review. I've been on hold for almost 20 minutes. We deserve to talk to our local people. Not someone sitting in an office or call center in another city.

  Response from the owner

  Hi Craig, I am so sorry about your long wait on the phone. I sent out a message to have the Salmon branch call you right away. Here is another number you can call 208-523-9068 and then ask for the Salmon branch. You can also get their extension number for the Salmon branch and dial 1 to get to them directly. Our Call center is actually in Idaho Falls at the main office. We will look into why your wait was so long and see how we can change this. Thank you so much for letting us know about your experience. Our goal is to always improve and make sure we are giving the BEST member service.

• R

  Robert Buster
  5

  I love how East Idaho credit union salmon branch, and manager Tammy has treated me. Getting treated like your family and knowing you are gonna get the best service possible, is very comforting. Tammy has always treated me good, and always goes the above and beyond to make me feel like I am important. It is very nice to know there are still people like Tammy out there that know how to balance business and a good relationship with her members. As long as east idaho credit union keeps and highers people like Tammy; I will be banking with you forever. Tammy made my day today! I respect her so much, and know she will always do her best to help me and give me piece of mind! Thank you,RJB

  Response from the owner

  Hi Robert, Wow thank you for a great review. We think Tammy is amazing too. You are right she is a great example and cares so much for her members. We are so grateful for you and your membership.

• J

  Jeff Holland
  5

  Salmon Idaho East Idaho Credit Union, It's the friendliest place I've ever done my banking, all the young ladies are very respectful and have awesome attitudes. It's a very family oriented feel. Thank you ladies 💕🙏🙏🙏

  Response from the owner

  Jeff, thank you for taking the time to let us know how your experience is at the Salmon branch. We love our Salmon community. We are so happy to serve you and grateful for your membership.

• J

  Julie Nef
  1

  We are very dissatified with this credit union. Credit unions typically work for their members. We found the fees to be similar to the large corporate banks. We are closing our account before we loose more to fees.

  Response from the owner

  Hi Julie, Thank you for taking the time to let us know how we are doing. I would like to understand more about your dissatisfaction and talk about those fees. Would you be willing to call me at your convenience? My number is 208-523-9068 extension 1026.

• N

  Noel Rusnell
  5

  ***Update, as of 26Sep18: after posting this, a representative from the main branch reached out to me and did what she could to address my concerns. The branch manager has been polite. Window tellers are always courteous and warm. I have had mixed results in calling into their support line for issues with ACH withdrawals processing and hard posting early (before business hours… ie 1200) on random days, even weekends...at times triggering "lastline defense" with prior deposits not even showing pending. *** Salmon branch manager was rude in telling me that an ach withdrawal for multivehicle insurance coming out early on 26Dec17 (moved over from another bank before the branch even opened that morning) had already generated an overdraft called (last defense) and the ACH was still in "pending" would not be credited to me, despite having made substantial deposits same day to cover this and much more as soon as the bank opened its doors. So even though the ACH was scheduled for 26Dec17, i was supposed to expect it to come out on 25Dec17-one might note this is a federal and banking holiday. When the auto loan was first acquired, there were erroneous negative marks on credit report from child support and another financial institution i no longer do business with. Both accounts were completely in the clear and had been for several years...they just never pulled their remarks. In fact child support was paid ahead and they had issued a refund check to me saying they cannot be paid ahead of time. The loan agent at the Salmon branch received written confirmation by fax from both entities, but did not pull a fresh credit report to give me a good credit rating and interest rate. I was stuck at the highest interest rate their system would allow and lower loan amount eligibility. The loan agent is rude, acts put-upon, impatient and does not care about customers as much as she does getting out of work and going out to smoke cigarettes. I have been paying well ahead on my auto loan so as to get principle paid down. I was told, today, at the drive-through in Salmon, that. I was paid up through March, and that East Idaho Credit Union no longer permits paying down principle on loans. The entire purpose of assuming this loan was to build credit i never had before. i notice that even when paying months ahead, they charge interest as though the time has elapsed through the future date. I have never been late on payments...ALWAYS ahead and pay more than the loan payment. I understand they are not considering a move to serve businesses. In light of the way EICU does business with individuals, i am reluctant to do business with them in my businesses even if they do. The final aspect, is i need a record of each month for tracking expenses in my businesses- and these, i am told, are not available because of a change to another system, earlier in the year. All banking history is gone, but i can go into the branch and order research and pay an exorbitant fee to retrieve copies. I had requested paper copies of statements. I have yet to receive one.

  Response from the owner

  Thank you for your review. We take all of our comments seriously. I will reach out to you directly, and I believe that I will be able to clarify any misunderstanding that was relayed to you.

• M

  Margaret Glodowski
  5

  Very personable and thoughtful. Treated me like a friend not just another client. Answered all my questions. Highly recommend this bank!

  Response from the owner

  HI Margaret, Thank you for taking the time to review us. Member service is so important to us and making sure we are there for you. Thank you for being a member with us.

• D

  Drake Cooley
  5

  Why can I not call my local branch directly??

  Response from the owner

  HI Drake, Thank you for giving us 5 stars. You can call your local branch. Dial 208-523-9068 then ask for the Salmon Branch. Let us know if you have any more questions!

• J

  Juniper's Garden
  5

  They are always professional, friendly, helpful, fast, and keep their bathrooms clean. We haven't had any problems! Definitely recommend.

  Response from the owner

  We couldn't be happier when members recommend us. Thank you for saying such nice things.