Dupaco Community Credit Union US, Carroll

Dupaco Community Credit Union Reviews

• C

  Cook Racing
  2

  Definitely going to move my account to a different bank! You can pay one loan off early and not get another without cosigner again! So much for helping build credit, I mean, it's a credit union right? That WE supposedly own as members! Dupaco is a joke of a credit union!

  Response from the owner

  Hello! Thank you for providing your feedback. We're sorry to hear your experience was less than ideal. We'd like to look into your specific situation. Can you please reach out to us at 800-373-7600, ext. 0 and we can get you to the right department to address your concerns? Thank you!

• J

  John Hildreth
  2

  Very disappointed with this branch. Staff is very defensive and unprofessional. Family member recently switched to Dupaco based on a referral and it has been frustrating to say the least. Almost three weeks and still has not received any documentation or cards from Dupaco. Went into branch to ask and Dupaco employee was rude in responding. In addition, was told items were shipped 10 days prior to actually being sent for whatever reason. Very familiar with Dupaco from living in eastern Iowa. Supposed to be "The People's Bank." Not living up to that reputation @ this Carroll branch.

  Response from the owner

  Hi John, we're sorry to hear that your expectations at the Carroll branch haven't been up to the same standards as what you know from our Eastern Iowa branches. You should expect your new cards to arrive within 7-10 business days from account opening as this is our standard mailing time for them. We do take member service seriously, so we will pass your review on to the appropriate people for review and follow-up. Thanks!

• T

  Tony Kafer
  1

  No longer a bank that I would recommend. Getting to corporate and no longer has a personal touch anymore. This wasn’t the first tine to be let down by this bank but I know it’s the last time

  Response from the owner

  Hi Kevin, thank you for your feedback. We're sorry to hear that your experience has been less than ideal. Please let us know any improvements we could make to have made your experience as a member-owner at Dupaco better.

• S

  Scott Bieler
  4

  Great loan process, wonderful staff, not sure will be happy with when money is available and speed of direct deposit. Still no debit card either.

  Response from the owner

  Hi Scott, thanks for your review - we're happy to have you join the credit union! Sometimes direct deposit posting times depend on when they are sent by the initial party. Our debit and credit cards take 7-10 business days to arrive. We look forward to seeing you at the branch again!

• E

  Edgar Perez
  5

  Great communication always answering every questions with great responses and very kind. I feel appreciated to bank there.

  Response from the owner

  Thanks for your review Edgar - appreciate the opportunity to serve you as a member of Dupaco!

• T

  Tracy Sturm
  5

  Very helpful staff and loan process was A+

• B

  Bill Armstrong
  3

  Typical credit union high interest rates