DuGood Federal Credit Union Edgar Brown Dr, Orange

DuGood Federal Credit Union Reviews

• T

  Tiffany Fine
  1

  I've been a member since 2014. I have had several complaints about the customer service. They ask you entirely too many questions, and even after answering them, they still continue to question you instead of help with the issue. This has happened when I was out of state, at a store at the register, and simply at home. It's so frustrating! Im fed up and ready to bank elsewhere

  Response from the owner

  Hi Tiffany, We are so sorry to hear that you are not satisfied with our service! Keeping our members safe is a top priority for us, and that sometimes leads us to ask additional questions during transactions. However, your feedback and your membership is very important to us. We would love to talk with you further and get some more details about your experience. One of our managers will be reaching out to you shortly.

• m

  myrna springer
  1

  Customer service is no good I ask help to verify me to connect me to apple pay getting me hard time ive been member of this bank since 2016. Asking me to many question to my birthday, ssn , account number etc and everthing until asking me what is my serial number to my iphone! Ridiculous!

  Response from the owner

  Hi Myrna! We're so sorry to hear about your experience with Apple Pay. We'd love the chance to talk with you a little further. One of our Managers will be reaching out to you shortly.

• E

  El CroJi
  5

  The only reason I closed my account is because I moved out of state.

  Response from the owner

  Hi El, We always hate to see our members move away! But, we appreciate the 5-star rating, and wish you the best of luck in your new home.

• C

  Charles Sezawich
  5

  When are the cash the check very friendly ladies and very helpful

  Response from the owner

  Hi Charles, We are always happy to help! So glad to hear that you're are getting great service.