Desert Financial Credit Union N John Wayne Pkwy, Maricopa

Desert Financial Credit Union Reviews

• E

  Edward Ziokowski
  1

  What happened to true customer service, when did we stop being a credit union and become a banking conglomerate. Time has passed us by and so has desert schools. True empathy has disappeared along with customer service, just try calling and find out. So sad wish I could give no stars. .

  Response from the owner

  Hi Edward! We are so sorry to hear that you feel this way. We would like to know more details about this via email at [email protected].

• J

  Jesse Eyman
  5

  Chandonet was extremely helpful & pleasant. She assisted me above expectations and I feel she is a great asset for Desert Financial. Thanks

  Response from the owner

  Jesse, we are pleased to hear about your amazing experience with Chandonet! Thank you for being a member.

• S

  Stacy Brooks
  5

  Yesterday Chandonet helped me open a new checking and savings account. She was prompt and polite. Chandonet recommended products that made sense for my situation. She was a pleasure to work with. Thanks again!

  Response from the owner

  Hi Stacy, thank you so much for your positive review! We are so happy that Chandonet was able to assist you with your account.

• D

  Daniel Safty
  5

  Just incredible. Was signed up for 2 new accounts with new debit card and paper checks; was all done in about 45 minutes and a lot of that was waiting while I made some calls to get info needed for balance transfers. The personal banker, Dakota, made the entire process fast and painless. Very professional and friendly! Best credit union around, highly recommended!

• G

  Gloria D Smith
  5

  Hours are very convenient, staff is extremely knowledgeable and helpful.

  Response from the owner

  We are glad to hear that we've created an exceptional banking experience for you, Gloria! Thank you for being a member.

• S

  Sarah Tijerina
  5

  We have been with Desert (Schools) Federal since moving here in 2006. The team has always expressed professionalism, willingness and personal service. I'd bank nowhere else and have recommended friends to give you a chance - thank you for continuing to be the team you are!

  Response from the owner

  Hello Sarah, thank you for your feedback! We sincerely apologize for the delay in response - this only recently became visible to our team as Google has started lifting restrictions on new reviews. Thank you for being a member and we love to hear that the team is professional and consistently able to help.

• J

  John
  2

  Made a special stop to make a deposit in my account. The Bank was closed at 2:00 In the afternoon?? A sign said something about "unexpected closing " or something like that. We only have one Desert Financial in town!!

  Response from the owner

  We truly apologize for the inconvenience. Please let us know if there is anything we can do to assist you at [email protected].

• B

  Björn Thomas
  1

  I checked with this bank when I first moved here, they would not open an account for me because of an issue I had with another bank a decade ago... I went across the parking lot to the other bank & I had no problems opening an account... Maybe it was for the best, after reading some of the other reviews.

  Response from the owner

  Hi there, we are sorry to hear that we couldn't accommodate your banking needs at this time. If you have any other feedback about opening an account with us, we would be happy to hear it—just send us an email at [email protected].

• M

  Monica Rojas
  5

  I love this bank. The representatives are always professional, friendly and very helpful. I've been a member for years and I am very satisfied with this bank. I believe they have the best car loan rates.

• S

  Steve 6969
  1

  This is the worst bank in the world and the strongly would not recommend this company. I’m sure some of the people that work at the local sites are ok but when you call them, they are smartass’s and hang up on you when you need answers the most. They argued with me and hung up On my wife multiple times for a simple question wow wow wow !!