Delta Community Credit Union Highway, Newnan

Delta Community Credit Union Reviews

• M

  MahaganieB Hines
  1

  I've been banking with this same company for 9 years until recently. Making a dispute, I've lost so much money because they never receive my return letters to further look into disputes. What the point of allowing me to email and start the process but you'll mail a follow up letter and they never received. I'm $1000 out because they never received a follow up letter. I've never been approved for a nothing from this bank but fraudulent charges. You'd think 10 years with the same bank they be willing to appreciate customers. If you want a piece of mind. Burry your money.

  Response from the owner

  Hi Mahaganie - We apologize for your experience with the dispute process. We will share your feedback with the Card Disputes Dept. If you would like to speak with a Card Dispute Advisor in more detail about your case, please send a DM with your name as it appears on your account along with a contact number so we can have someone reach out to you in more detail.

• C

  Christie Trantham
  1

  I have never had any issues with this bank until today. I walked up to find the doors locked. The security guard opened the door slightly and said it’s by appointment only. I told him I desperately needed to use the restroom. I was going to use the coin machine, but really just needed to pee, because of the Diet Coke I drank on the way there. Again he repeated, “it’s by appointment only.” Wow….. great customer service.

  Response from the owner

  Hi Christie- We do apologize, but we are appointment only on Saturday. Thank you for your membership.

• B

  Birdie Adams
  1

  The bankers and management are prejudice here at this location. Had all necessary documents for an account waited over 3 hours and right before closing time I was told I do not qualify for an account. This was my second time applying for an account. The manager specifically singled me out when a banker was attempting to help me she intervened and wanted to handle my appointment only to turn me down for the second time. Applied online a few months later an was instantly approved. Until this day I still don’t not understand why I was treated this way. The manager keep asking why I drove so far to open an account. I was a UWG student at the time and this was the closest location. She looked for every reason to deny me an account and found one everytime. I would not recommend this location. Horrible customer service and business practices!

  Response from the owner

  Hi Birdie - We regret to hear that you did not have a good experience at our Newnan Hwy 34 location. Your feedback is very important to us, and we'd like to help in any way that we can. If you'd like to share more details of your experience, or speak to someone directly, please send an email with your best contact information to [email protected].

• S

  Sharon Lynn
  5

  I've always veen treated well whenever I go in to the bank. The staff is very helpful. I have even convinced my sister to leave her bank and join.😊

  Response from the owner

  Thank you, Sharon.

• A

  Angelica Smith
  5

  I went in to see what was going on with my account and to open a secure credit card to help build my credit & I was given Ms Amy in the Newnan Ga branch who was over and beyond helpful! Not only did she do her job exceptionally but she gave me good banking and personal advice!!!! The fact that she made my visit personal was great for me! I didn’t feel rushed like other banks do and we were well over closing time! Thank you so much Amy you are awesome!!!

  Response from the owner

  Hi Angelica- Thank you for your review. We're so pleased to hear that you had a great experience at our Newnan Branch, and we'll share your feedback and kind words with Amy and the team. We appreciate the opportunity to serve you!

• K

  Katrena Howard
  1

  In the 5 years ive used dccu ive never had issues like i have lately. The kick in the face happened today. Never had a deposit fail to go through or take so long. Not even on holidays. It was supposed to deposit by midnight and be available to use by 4am. 12:30 (noon) and its still pending so i call. Was told it was tech issues and that the situation will be fixed within an hour and my money available then. I wait even longer to give extra time and end up calling back at 3:30pm because i still cant access it. Now told i have to wait 1-2 business days, aka. Either tomorrow (friday) or 4 days (monday) for a specialist to give me a call. Ive had to cancel my bills being paid, meaning my lights and water get turned off today at 5pm. I have an infant, no money for a hotel, and nowhere we can go to stay warm tonight. Thanks delta

  Response from the owner

  Hi Katrena- We see that a direct deposit was posted to your account this morning and all funds are available. When Automated Clearing House (ACH) direct deposits are initiated by the sender, we receive a notification of the forthcoming deposit. This is when you will see the deposit pending in your account. The settlement date, set by the issuer, is the date that we receive the funds from the sender. On this date, the funds will be made available in your account. The ACH department does not have a way to force the release of these funds prior to the settlement date. We apologize for the inconvenience and hope this information was helpful. If you need further assistance, please contact our Member Care Center at 800-544-3328, or send an email to us at [email protected].

• J

  Jaunaá Nguyen
  5

  A great start to get a credit card is to have Darlene assist with you! Great pointers. Thank you darlene!

  Response from the owner

  Thank you!

• M

  Mrs Hardbody
  1

  The wait on the inside is extremely long. One of the bankers opened up my account without my permission . I came in on Friday june 18th to get print out of statements and the banker was trying to get me to open new accounts instead. And I was in there over a hour for something so simple. Went back in today june 23rd to see why she went ahead and opened account without permission I have been here over a hour yet again.

  Response from the owner

  Hi Kenyatta- We sincerely apologize for the long wait time you experienced and we understand your frustration. We'd like to make you aware that you are welcome to make an appointment for any future visits on the homepage of our website. Regarding your concern about account opening, we would like to look into this further for you. Can you please send an email to [email protected] with your full name, as it appears on your account, and your best contact number?

• A

  Al Grayson
  5

  Great service. So far never had an account foulup. Only 👎🏻: $5 per cashier's check when other credit unions offer one free per day.

  Response from the owner

  Thank you for the kind words, Al.

• E

  Eunice Cavalcanti
  1

  This branch will not issue debit cards. My debit card was cancelled due to fraud and they would not issue a new one. I called the 1800 number and was told the policy they claimed to be in place for issuing debit cards does not exist.

  Response from the owner

  Hi Eunice- We are sorry to read about your frustration. If we can assist with anything else please contact us at 800-544-3328, on social media or send an email to [email protected].