Del-One Federal Credit Union - Middletown Middletown Warwick Rd, Middletown

Del-One Federal Credit Union - Middletown Reviews

• c

  charles mundell
  2

  Good for Del One to update their APP but the Mobile Deposit option is missing, no one returned my request for help twice from the "CHAT" option and can't get a live person on the phone. Had to drive to the local branch to get help. Del One used to have great customer service...not anymore....

  Response from the owner

  Good morning Charles. We are sorry to hear you had bad experiences with Del-One and would like to be able to discuss this with you. Would you please send an email to [email protected] with your contact information so we can reach out? Thank you.

• C

  Crystal Persaud
  1

  Crooks and cheats. They claimed to have closed my account due to inactivity yet I’ve made deposits within the the past year. They tell me my account is closed yet they’ve consistently deducted $5 from my account every month. Almost one month ago, I requested for my account to be “officially” closed and all monies to be mailed to me and I’ve gotten nothing. Nothing save for another dumb statement with $5 deducted from my already CLOSED ACCOUNT. Do yourself a favor and choose any other credit union or bank for the matter. You money would be safer anywhere but there.

  Response from the owner

  Hi Crystal. I am sorry for your negative experience and would like to have the opportunity to discuss this with you. Could you please send an email with your contact number to [email protected]? I can then have someone reach out to you today. Thank you.

• T

  Tee&Tee Sabeet
  2

  It's unfortunate that I have to provide this review but I hope someone up there will get to see it and call the lady that calls herself the branch manager to order...... My wife and I wanted to open business account for our company. We went there, told by the gentleman we met that we needed to become member 1st, I signed up the membership immediately and after which we started the application process for the business account opening ... I provided most documents for verification except the IRS EIN.. which wasn't available with us there. We all agreed that we would continue with the application process when I returned with the EIN. Few days after, we returned with the needed doc. The new attending lady we met received the doc, took it in to her superior (branch manager) for verification. Now we continued with the application. Then the lady requested for another document, the Delaware Corporation cert. Well, we thought they could have provided us list of what we needed to bring along but no. We didn't still complain, and I agreed I would go home (20miles) and get the requested documents. So we left. Few hours after I returned with the required doc but this time without my wife. Simply because 1.She had submitted her verifications and also signed all needed during the initial contacts. And 2. she had her job to attend to. I provided the supposed to be last document to the attending lady, she reviewed it and then took it to her superior again (the lady that turns out to be the branch manager) for verification. While waiting, she returned and said my wife has to be there to sign before we could go on with the process. At this point I was exhausted from driving back and forth , and I simply said to the officer to give me back my documents and I would return to continue whenever I'm ready. Then from no where the lady that claim to be the branch manager who was in her office shouted out loud that there was no point being rude to them. And I asked .. when has "requesting for my documents" become rude... Folks the manner the lady ran out from her office towards me was unimaginable, and then the yelling and insults began. There was practically nothing this woman didn't say. I was shocked and again all I requested was for my documents. I wouldn't go on to escalate the issue further as I just wouldn't join issue with a raging woman and most importantly getting the bus account opened, I sat down with the account officer to continue the application while the branch manager standing close by continued to yell down at me... I never met this woman in my life and don't know her. She claimed to be the branch manager. Let's even assume I was wrong, which was not the case, what happens to customer is king,?.... What happens to conflict resolution and customer relations? This woman is lacking in both and it's unfortunate. I could have left but decided to just sit through it with the attending officer to get things done. Someone needs to send her back to training for conflict resolution and customer relations. If she thinks she controls a branch, she doesn't know if I'm controlling an organization. I do not have issue with the officer that attended to me, very pleasant.. except this lady that claims to be the branch manager. Till date I still think of this and try to wonder if I did something wrong but no........ This is a follow up to my review above..... Apparently the review got attention of someone up in Del-One. I got a response and afterwards, a call to discuss the matter further by listening to me. I do appreciate this. Apology was made and accepted. Now this is what you call customer relations! Thanks for your listening hear.

  Response from the owner

  Good morning. I am very sorry to hear you had this experience, and we would like to speak to you further about this incident. Could you please send an email to [email protected] with your direct contact number so someone can reach out to you today? Thank you.

• L

  LaShonda
  5

  I had the opportunity to visit Middletown location now this is what you call Customer Service I don’t remember the young lady name she had (blond braids) her and another young lady I’m assuming the branch manager because she was in a actual office. Snacks,Water, Pens love it!!! This site and Main St Newark I say GOOD JOB visits like this makes me proud to be a member. Newcastle tellers Mean,Wilmington (No parking/safety for elderly members who has to walk far to get the the atm/branch) branches as well as the reps who answer from Dover needs work....the chewing over the phone, the inaccurate information to get a customer off the phone it’s frustrating .... Ladies at Middletown & Main St Again thanks for all you do!!

• A

  A Google User
  2

  They've gotten rid of all the tellers in the branch for tellers on a screen. You walk in to see rows of screens instead of actual people. I enjoy interacting with people not heads floating on a screen. Its just weird. And how many teller jobs does all this automation take away? It's sad and not something I look for in a company to do business with. I used to like Del One for the more local smaller business feel but that's all changing.

  Response from the owner

  Hi Kim, we'd like an opportunity to explain our concept that is unique to Middletown. You'll find that all of our other branches are actually set up with a teller line. At Middletown, the machines you see are operated by Tellers at our Corporate office. The staff at the physical location are able to take service a step further by helping with many inquiries that would bring a member in. Are you available for a phone conversation so we can further discuss your experience? -Horacio

• D

  Denise Yancey
  1

  Drive thru atm and vestibule ATM would not take my deposit. Was it because I had a $5 bill in it?

  Response from the owner

  Hi Denise. Which branch location were you trying to use? They should accept $5 bill but it could have been full.

• R

  Roger G. Mosquera Jr.
  4

  New style of banking with video tellers who work off site via atm with a screen

• T

  Trent Horne
  1

  I was told that the atm outside doesnt do withdrawals

• g

  george Kennedy
  1

  Slow and not private at all.

  Response from the owner

  Good afternoon Mr. Kennedy. We are sorry to hear you had a negative experience and would like the chance to discuss it with you. If you could send an email with your contact info to [email protected] a member of management will reach out to you directly. Thank you.