Dannemora Federal Credit Union Tom Miller Rd, Plattsburgh

Dannemora Federal Credit Union Reviews

• P

  Pipsqueak's Party Time
  5

  I’ve had my “Pipsqueak’s Party Time” account here for many years. Never had anything but good experiences with them. (I sometimes go to the NY Road location as well.) They always have the best rate to finance my vehicle.

  Response from the owner

  It's wonderful to hear about your great experiences at multiple DFCU branches. We love serving all of our amazing members and want to thank you for continuously supporting us!

• A

  Alex Y
  1

  $82.50 of fees because my account went in the negative. This doesn't sound fair especially during these horrible times of inflation. You guys should be ashamed of yourselves for gouging money from the poor.

  Response from the owner

  We are very sorry to hear about your negative experience with DFCU. Please call us at 518.825.0323 and we can talk about ways to rectify this situation.

• K

  Kyle Reece
  4

  This bank has excellent rates for loans and savings account. Their online banking for very easy to use and full of features that work. I wish their hours were better and the staff was a little friendlier but otherwise i really like these guys.

• K

  Kelley Gangi
  1

  I went to the Tom Miller Branch on Tuseday March 5th because after the new updates to the system I noticed there were transactions on my account that were not mine, which had caused my account to overdraft. I was told that someone elses card was attached to my account. I let the teller know that I have only ever had one card she said that the other card would be removed from my account and the money refunded. the money was refunded but the card was not removed from my account. I noticed to day that there were more transactions so i went in again. I have been refunded all but two pending transactions and was told that I needed to return to the bank in order to make sure that my money is returned to my account. I was understanding the first time, but there is no reason for a card that I have no control of to be attached to my account after it was brought to the banks attention and it should not be my responsibility to make sure the bank corrects their mistake after they are made aware. I asked to speak to a manager and the teller told me that she was in a meeting and that I would have to come back. I am so dissapointed with the lack of costumer service and the care for money, I no longer feel that this is a place that can be trusted with my money and will be taking my business elsewhere and suggests that others do too because they seem to have zero concern about fixing and monitoring problems they create.

• R

  Ronald Dupee
  5

  Never had any problems with them. Very nice people to do business with. I've been with them for over 25 years

• n

  new albany mobile
  1

  they will cash any fake check you walk in with without even checking first! excellent branch for fraudsters and criminals.

  Response from the owner

  Hi New Albany Mobile. We would like to learn more about your specific incident so that we can look into the issue that you had. Please call us at (518) 825-0323 so that we can discuss this further. Thank you and we look forward to hearing from you.

• M

  Michelle Sorrell
  1

  The least accommodating financial institution I have ever dealt with. Membership definitely DOES NOT have it's privileges here.

• M

  Mike Bond
  4

  The girls are always friendly and polite

  Response from the owner

  Thank you for the review Mike! We are delighted to hear you've had great interactions with our staff- they truly are what makes DFCU so special.

• J

  John Harrington
  1

  Dont try to call nobody ever answers phone. Waited on hold 15 minutes and hung up disgusted.

• D

  Doug walker jr.
  5

  Great people to work with, they safe and reliable