Credit Union of Colorado, Highlands Ranch Timberline Rd, Highlands Ranch

Credit Union of Colorado, Highlands Ranch Reviews

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  Scott Jensen
  1

  Absolutely beware of this group. I had a savings account with them. I didn't need to touch the money, no withdrawals and no deposits. I didn't check a balance online, or call them in 12 months (why would I need to) for one likely trusts a US financial institution with one's saved money. Because nothing happened in 12 months they transferred MY money to the Colorado Unclaimed Property Treasury. Now this is in asset recovery hell and paperwork. For a savings account. Subsequently found out neighbor had her small business checking account here simply cancelled and a refund check in the mail recently. Thankfully for her they didn't consider it to be "abandoned." WTAF is going on here?

  Response from the owner

  Hi Scott, thank you for reaching out. While we do not discuss specific account information via public sites, we would like the opportunity to speak with you regarding what you are describing as our records indicate something different. Please don't hesitate to call us at 800-444-4816.

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  azazel7434
  5

  I've been banking with Credit Union of Colorado for 30 years. I've had auto loans, checking, savings, and credit card accounts with them. Their rates are great and I've never had any issues.

  Response from the owner

  Thanks for your loyalty and for the review. We appreciate your membership!

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  RIDHA ELMUGTABA
  1

  Careless with the customers. When unauthorized transaction was found on my account they did the bare minimum and made it hell to get a new card. Once I got the new card they didnt give me a pin or go over how to get a pin. When I called it was a pin feedback loop where it would send me to customer service and they would send me back to the pin number. Without success. I called again another day and the agent said to use all zeros to change the pin WHICH DOESNT WORK!! That ended up locking my card and I was not able to access my money when I needed it the most. When I called up to get help with it the other agent had a very bad attitude and was not able to help anyways. Not a fan.

  Response from the owner

  Ridha, thank you for your review. For your privacy we do not discuss specific account information in public online spaces. Our branch manager will be reaching out to you directly to discuss your concerns.

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  John F
  1

  Avoid at all cost. They don’t stand behind their members they stand in their way when recovering funds from fraudulent charges. This hasn’t happened once but it’s happened 2 TIMES where I had to take an entire day off work to get my money back. There were so many hoops to jump through it was insane.

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  Eric Winkelmann
  5

  Nothing but great experiences and friendly staff at this new and conveniently located branch. Have never had financial, checking, or savings issues with this credit union as a customer for over 6 years

  Response from the owner

  We're glad you're enjoying your experience at our new location in Highlands Ranch! We appreciate your kind words and look forward to serving you for years to come.

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  Reginald Gill
  5

  Been with cuofco for 25+yrs and never had any bad service. Ive always been a great banking experience.