Credit One "Bank" Madison Ave, New York

Credit One "Bank" Reviews

• S

  Shot Of Remy
  1

  ABSOLUTELY TERRIBLE! I should’ve listened to the reviews. I would make payments, watch the money come out of my bank account & then get a email from credit one saying “it was returned” They are literally stealing Money. I closed my account after the 1st month. BEWARE !

• A

  Amanda
  1

  STAY FAR FAR FAR AWAY FROM CREDIT ONE!! I beg you! They are scammers, plain and simple. When I was pre-approved for a card, I was desperate financially and decided to accept, as bad as that sounds. I decided to give Credit One a chance despite reading bad reviews. Well, I shouldn’t have. All the reviews are true. The annual is insanely high, and the minimum jumps from $25-$75 without any sort of notice or warning. They CHARGE YOU to express a payment. If your payment is late, you get whacked with fees. Getting through to somebody on the phone is HELL!!! Took me an hour just to get somebody. The person I spoke to wasn’t terribly rude, but tried way too hard to get me to keep the card, which I happily cancelled today. I got lucky, but from what I hear canceling is a huge nightmare. These scumbags prey on people that are trying to rebuild credit or establish it and it’s sickening. Get a Capital One secures Mastercard instead! They are an amazing bank that truly helps it’s customers. No matter how desperate you are, DO NOT GET A CREDIT ONE CARD!!!

• A

  Aaron Livingston
  1

  Terrible service you have reps that lie to you on a recorded line. I pay 500.00 dollars to my account and then I find out that it's not available till 6 business days and it doesn't even tells you that when you are paying. The rep told me we do a one time curious when I brought up that your company has done it before. Then I told her that I never had the one time curious so can I get it today and then there was excuse behind excuse. TERRIBLE MY VACATION IS ruining Thanks Credit one

• F

  Fiona Ann
  1

  Still on the phone with Credit One now speaking with the supervisor, been transferred 3 times. Nadine who doesn’t speak any English told me even though someone has my credit card number & charged fraudulent activity there’s just simply nothing she can do.

• M

  Max Brunson
  1

  RUN AWAY! I have tried 2 years after My Wife died to stop the monthly Fees, Late Fees and interest on Fees and Late Fees. I send paperwork and they pretend to not have gotten them.

• J

  Jerryka Pizarro
  1

  If I can five them a zero I would! Bank had me on hold for 5 hours then they close. Customers service hangs up on me. Plus they spam my email and when I call them about it they say they cant see what I'm talking about! They don't have automated payments plan you have to do through your own bank so you wont have to call and get charged.

• M

  Manuel Linares
  1

  Worst customer service ever closed my account without any notice and had no explanation as to why. Really a bad company feel sorry for whoever has to work for them

• S

  Susan Mojica
  5

  I have no idea why the rating is so low. For someone that is trying to build their credit this is a good starting card. Yes the apr is high but that is because of your credit score. Never had a problem with credit one bank. Again I would recommend for someone trying to build their credit

• K

  Katrina Gray
  1

  I got behind in my payment due to illness. I was told by supervisor to place a claims for disablity. Once I was back on my feet I called Credit One to be removed from the claim. I made a payment for $180.00. I was told to call credit protection plan. I called, they told me 24hours and it would be removed and to call back to Credit One Bank . My claim was never cancel and it’s going on two weeks. I contact the CEO Robert Dejong and Michelle from his office didn’t look into anything and told me on 09/10/18 the matter will be resolved. This issue as gone on since 08/21/18. I have been treated as if I was lie and was told my culture of people like to get over in so many words. I guess they don’t have training for people not of their culture. Calling customer service and it seems to be a communication barrier. Since when trying to cancel your claim and pay your bill there would be an issue. Be careful!

• C

  Cynthia Perez
  1

  Credit One is scamming people who pay full balances and not paying interest on balances by placing blocks or restrictions on their accounts claiming that the payment used needs to be verified by bank. Meanwhile its a form of payment that has previously used and never disputed by me. Customer service is USELESS they have no attention span or make notes of anything. Humans working like ROBOTS Worst bank/ credit card company ever if I could give a -5 stars I would. Also filed a complaint with BBB