Crane Credit Union W State Rd, Linton

Crane Credit Union Reviews

• R

  Rob Meier
  1

  Banked with Crane for years. They changed their online payment system and haven't been able to pay our bill easily for two months. Called both times and spent over an hour on the phone. No one seems to want to help with the problem. One group will not take payments over the phone nor would they connect me with a local branch to make the payment. Still not resolved. Waiting for IT to call me back. Disappointed. Poor customer service.

• A

  Alex Phipps
  3

  This particular branch is great, the employees are friendly and very helpful. Now the bank overall is good unless.you need customer service after hours. I was locked out of my account over the 4th of July weekend (three days). I kept getting call us at # then "you reached us outside our business hours". 3 days I had no card to use and no one to help. Crane really needs to get better customer service!

• E

  Eric Page
  2

  Been banking here for several years, and I’ve never had issues when it comes to basic checking/savings transactions. Loans, however, are a whole different story. I’ve been trying for over a month to get someone from the Linton brunch to contact me about getting a refinance set up. I’ve left at least 3 messages with the loan officer and was told he/she would call me back. No call. I sent a message on the Crane website that I’m interested in a loan. It’s been almost 3 weeks and no call. I’m about to take my business elsewhere.

  Response from the owner

  Eric, thank you for your feedback. We have shared it with the necessary members of our executive team.

• J

  Jamie M.
  4

  Nice friendly people, overall. Weekends can be very busy. If you want a loan, expect to wait a long time to talk to anyone.

• S

  South Sounds Entertainment
  1

  Terrible customer service. They need to find employees who care & are friendly. Every time I go there or call in, the girls are extremely rude. I called to ask questions about a compromised account and she just gave me one word snotty answers. I was planning on reopening with them but I think I have changed my mind

• E

  Elizabeth Dorman
  1

  I would rate it a negative 10. Worst experiences ever. The call center is rigged so that you can't even call the branch that you deal with. Deceptive in their responses to questions as well.

  Response from the owner

  Elizabeth, thank you for your feedback. We'd like to hear more about your experience. Please send us an email at [email protected].

• j

  james jackson
  1

  Never bank with crane credit union thy will still your money every time

  Response from the owner

  James, thank you for your feedback. If you'd like to tell us more about your experience, please email us at [email protected].

• P

  Peacefully Meditate
  5

  Very helpful getting my daughter started out right !

• J

  Jacob Tibbett (Jake)
  4

  The staff is extremely kind and helpful