Community First Bank of the Heartland N 10th St, Vernon

Community First Bank of the Heartland Reviews

• G

  G “Boxerfan” C
  1

  Rude and uncaring. Left several messages with no response. They far away from this Bank they are nothing but worthless thieves that will not respond but will threaten you with everything I don't know how a place like this could do business in a small community and get away with it

  Response from the owner

  We're sorry to hear that you are unhappy with your experience with us. Please reach out to us at (618) 244-3000 so we can understand what happened and how we can improve. We look forward to hearing from you.

• T

  T Wright
  1

  I was looking to open an account at this location. I asked a simple question as to the process of cashing a check/opening account. I was immediately told that they would not open an account for me just to cash a check. RUDE!!!! I never said I only wanted to cash a check. Talking down to a potential customer is not the way to do/retain business. I am legitimately looking for a local bank with great customer service. I AM ALL ABOUT CUSTOMER SERVICE. This service was an epic fail.

  Response from the owner

  We're extremely sorry that you had a negative first experience with our bank. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.

• D

  Darth Rater
  1

  This Bank keeps calling me. I don't know why. I do not have an account with them. I do not want an account with them. I am happy with the bank I have used for 13 years! As for Community First Bank: I have blocked your number, but you continue to call. Please stop bothering your friends and neighbors searching for new customers. If you want more customers, just pay more interest on CD's and/or savings and charge less interest on loans! As Shakespeare wrote in Hamlet: "Neither a Lender nor Borrower be."

  Response from the owner

  We're extremely sorry that you had this unusual experience. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service. Please reach out to us at (618) 244-3000 if you have any issues in the future.

• D

  Doug Williams
  5

  Teller was very pleasant, fast service.

  Response from the owner

  Doug, thank you for the 5 star review! We strive to provide the very best in customer service and are glad to hear you had such a positive experience at Community First Bank. We appreciate your feedback!

• R

  Ryan & Jolene Doktorczyk (RDok & JDok)
  5

  Amazing Customer Service!! Well thought out process and procedure, and great execution by super friendly staff

  Response from the owner

  Thank you, Ryan & Jolene. We appreciate your kind review of Community First Bank of the Heartland and hope you will visit again soon. Take care.

• P

  Patty Freymiller
  1

  Arrogant not at all interested in helping bring jobs to the COMMUNITY one excuse after the other if you are not original from the area forget getting their attention SNOBS

  Response from the owner

  We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (618) 244-3000 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

• B

  Betty Justice
  5

  It's been a great experience and I have been treated super even tho I am up in years. Thank You