Community Banks of Colorado N Academy Blvd, Colorado Springs

Community Banks of Colorado Reviews

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  nikki cofield
  5

  Isaiah Fleury was Great and as well as the Community Banks of Colorado staff they made me feel welcomed and Customer Service was Awesome couldn’t have ask for better service thanks for everything

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  Jesse G
  5

  My first time buying a house and things could not have gone any smoother! I am very pleased with Sharon and her assistant Jennifer. They did such a great job and answered all my questions and concerns. I highly recommend them if you want a flawless experience! Thank you both so much!

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  Valerie Dale
  5

  Great location with exceptional customer service. Was one of the few that was actually open on a Saturday from 9:00 to 12:00. So glad you were open.

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  Rhoda Weill
  1

  We have just been notified that our mortgage has been sold to BSI Financial. A servicing company that has been sued by the Consumer Financial Protection Board not once but twice and lost both lawsuits and were fined. Additionally they have a negative rating with the BBB. We are so anxious about this transfer and are frankly appalled that CBC would sell to this institution. Why is BSI even allowed to operate with so many lawsuits and poor ratings? A bigger question. We just refinanced so paying again for refi is not an option, nor should it be on us to do that. Shame on CBC for working with BSI Financial. Not a good "community" Additionally CBC's mortgage web services are not intuitive. We cannot see our monthly mortgage statements, only the payments. We are so stressed about this transfer and will now have to worry that our Superior credit rating that we have spent a lifetime building is now in the hands of a company that is very questionable. Shame on CBC! UPDATE: I have lowered my rating due to the following; Upon your comment to call and see what could be done, I did that,. After speaking to several different folks in the line I got to Kailyn who listened to my concern, said she had not heard of the poor issues with SBI (a simple google search) and that she or someone would look into it and cal me back. No one called me back. I had to call again, and get Leslie who pretty much wouldn't transfer me to a supervisor. She also said, not quoting here, too bad. She, not a supervisor, said I could refinance, which of course I just did, and would mean costing me money and how can I be assured the servicing won't get sold again. I guess my next step is the Colorado State Attorney General to see what recourse I may have and to look into CBC for working with such a poorly rated company. Shame Shame Shame. No longer a bank working for their "Community" Isn't the customer who the business works for?

  Response from the owner

  Rhoda, we apologize for your experience and would like to hear more. Can you please call our Client Services and Solutions Team so that they can help? 877.877.0395

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  Wayne Lo
  5

  The experience working with Kim and Amber for our mortgage loan was truly outstanding and we would highly recommend them. They were patient in explaining everything (sometimes more than once) and ensured all our questions and concerns were addressed. Even though there were some hiccups along the way that were outside their control, they remained steadfast, working to make sure we got to closing on time and with accurate paperwork. Thanks again for all your hard work! We appreciate having you on our team!

  Response from the owner

  Wayne, we are happy to hear you enjoyed working with Kim and Amber. Thank you for your review and business.

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  Steve
  5

  The customer service that this bank provides for there customers is of the highest quality! This bank makes me want to switch all of my accounts over to them, both business & personal on the way they treat there clients. Bradley Nathan leads this team & the quality shows. Thank You for the great service over the years! Cheers...

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  Janey Malcom
  5

  We had a wonderful time!!! Jamie was very professional yet fun, and very patient to explain all the details. The two Realtors were extremely cordial and helpful. Anne has been incredible for the total experience helping us out and explaining everything!!!!! We just love her! So was Amanda and their whole team!!!! They are so friendly and caring you feel as if you are talking to a friend! They were great to ease my concerns and help me know the next process. I have never had such a great experience with a bank!!!! We're very pleased and very grateful for all the help!

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  A C
  1

  Not military family friendly, the whole bank is a joke. Asking me for 10k for a down payment for VA LOAN. Also “ low credit score “ while you still need to show that you can afford to make monthly payments on the house, you don’t have to have perfect credit or credit history to qualify for a VA LOAN. Also instead of helping me they just send me to another bank that can help me. Kim R and her supervisor have poor communication and not professional at all in my experience with them. The bank had approved me for a loan back in Oct 2, 2020 for 310K and now I received a letter today for Oct 31, 2020 that was declined for 306K. Don’t bother getting a loan with them if your military.

  Response from the owner

  Angelica, we are very sorry to hear about your experience. Could you please call our Client Services and Solutions team at 877.877.0395 so that they can help?

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  Carol Bennett
  5

  Lori Andrew was wonderful from our first call to the last email! She did exactly what she said she would. She was through, detailed, knowledgeable and always answered emails and phone calls, even after hours and on the weekends! She was able to "think outside the box" with ease when needed to close our loan. I can't speak highly enough about her efforts. We will feel confident when referring Lori and Peoples Bank to friends and family in the future.

  Response from the owner

  Thank you for your review. We glad you enjoyed working with Lori.

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  Gary D. Rollins
  5

  Kim Rogers is awesome! When we ended up needing to buy a home expectedly on short notice, I knew Kim was who I needed to call. After a few minutes of gathering information, Kim called back 20 minutes later and explained and price range we needed to be in and we were ready to go. Kim kept me up to date at every step and their easy process of uploading documents and e-signature made the whole process quick and painless. When a few last minute things popped up that needed to be addressed, Kim worked with the realtor to make sure that everything was taken care of. If you're looking for a new loan or to refinance, I cannot recommend Kim Rogers and Community Banks of Colorado strongly enough. Awesome experience!

  Response from the owner

  Hi Gary, thank you for your review. We are happy to hear you enjoyed working with Kim and our mortgage process.