Community Bank, N.A. Lakeville Rd, Geneseo

Community Bank, N.A. Reviews

• J

  Jeff Borgus
  2

  Wow! We tried to go for a HELOC since we paid off out house. They still treat it like a mortgage! You have to pay principle and interest on a HELOC. We called three other banks, they don't do this you only pay interest and principle as you can. Very disappointed.

  Response from the owner

  Hi Jeff, we are sorry to hear about your experience at our Geneseo, NY branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• S

  Sean Harris
  5

  Local, friendly, straight to the point, knowledgeable and helpful. Everything I want in my bank. A bank that doesn’t want to get “too big for their britches” and cares about the customer. I’ve been very happy banking here for over 20 years.

• S

  Sheena Parsons
  1

  Moved out of state and used the wrong account to pay a bill, which overdrew our account. Community charges $5 per day its overdrawn. So we called to cancel the account to stop the fees so we could get it paid and a lady told us to mail a copy of our license and a letter stating that we wished to close the account, so we did. This morning my husband recieved a call stating they will not close the account until its paid in full. How can you expect someone to come up with that much money when we didnt even noticed we used the wrong account until a letter came in the mail and by then it was over $300? I will never refer anyone to you

  Response from the owner

  • Hi, Sheena. We’re very sorry to hear about your experience and apologize for the struggles you’re having. At Community Bank, N.A., we work hard to meet your banking needs every day and we appreciate your feedback. We take this matter very seriously and will use your comments to continue to improve our service.

• S

  Shana C
  5

  Free checking. Never had any problems. Really nice and helpful employees.

• R

  Russell Kirkwood
  1

  second time in as many weeks that the doors were locked 5+ minutes before they closed. It's a little thing, but ...

• S

  Sophia Fretter
  5

  Service and hours were always very good.

  Response from the owner

  Thank you Sophia!