Community Bank, N.A. May Rd, Potsdam

Community Bank, N.A. Reviews

• A

  Amanda Allen
  1

  Few weeks ago pulled up to teller line 5 minutes before they closed the window as I was getting to the tunnel part the teller closed the blind in window and turned off the drive through lights was not even 12pm yet...nice customer service....Madrid NY has very nice employees though customer service there is at an excellent level

  Response from the owner

  Hi Amanda, we are sorry to hear about your experience at our Potsdam, NY branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• J

  Josh Kirkpatrick
  1

  Try to pay my loan payment on the phone (like I do at the other community bank branches when I’m too busy to get there in person) and they tell me they can’t because they don’t recognize my voice? Didn’t ask for my information to confirm who they were talking to, apparently if your voice doesn’t ring any bells they won’t help you; doesn’t matter if you have account and personal information. Not the first problem I’ve had with this location, makes me consider changing.

• J

  Jennifer Tucker
  1

  This place is a joke. Couldnt make a loan payment because I didnt have my ID? I wasn't trying to get money out, I was giving it to them! The tellers act like its their first day on the job and some have been there for years. I have had many problems with this bank so I took my business somewhere else!

  Response from the owner

  Hi, Jennifer. We appreciate you reaching out to share your feedback with us on this matter. It’s Community Bank N.A.’s policy to require photo identification for when customers pay with a card for verification purposes. We do apologize that this policy caused an inconvenience. For future reference, photo ID is not required when paying with cash or via check. If you need further assistance with your loan payment, we would be happy to help you. Please contact us at [email protected].

• K

  KANEN BLAKE
  5

  I think this is a wonderful bank no issues ever

• W

  Wholesale Furniture & Mattress
  5

  Hit a home run when others never got off home plate.