Community 1st Credit Union A Ave W, Oskaloosa

Community 1st Credit Union Reviews

• S

  Skyler
  2

  Hello, I went to deposit/cash a check for $3500 in this branch from a reputable source (Carmax) from bank (Wells Fargo) and was told the amount/check type needed to be put on hold for roughly a week (minus the measly $200 you give the day after the deposit). Okay. fine. You have policies in place to “protect me and you”. Last time I checked it is MY MONEY. Flash back to 3 months ago and this same branch was able to deposit/cash a $5000 two party check for me with no questions asked. Who’s making the rules here? Apparently they change as frequently as your employees. I had two accounts (personal and business) and have been a customer for 5 or more years. I’m very disappointed in the fact that an exception couldn’t have been made in this case. I asked to speak with the branch manager Rose but was waived over to another associate as if I wasn’t important enough. Shortly after hearing they couldn’t help me I closed one of my accounts and will soon be closing the others. I will be taking my business elsewhere. The associates were very kind helping me close my account.

  Response from the owner

  Hello - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Oskaloosa branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• T

  Tim Collum
  2

  Been with them a number of years. Mainly the Grinnell branch. They can't seem to keep workers more than a day. Was almost constantly new faces every time I went in there. Unfortunately a majority of them were young ladies that seemed bored and annoyed that someone was bothering them. I moved to oskaloosa a few months ago. This branch seems a little more professional. Fingers crossed! As others have said, the customer service line is a bunch of rude people that should be working at McDonalds.

  Response from the owner

  Hi Tim - Thank you for your feedback. We are sorry to hear you've had a negative experience at our Grinnell branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. I will be sharing this review with our management team. Thank you again for your feedback and for allowing us the opportunity to do better. - Jessica

• W

  What
  1

  The online mortgage system is a joke. I filled it out and accepted electronic consent to sign the documents. And waited and waited went through all my emails and had nothing to fill out and no pre approval letter then I saw I had to emails letting me know I could ask them questions. I have no questions you have sent me 0 documents to fill out on the website portal you had me make an account for what's the point of the portal where you can fill out documents in site if your just going to send them through the email. What kind of convoluted system is this. I accepted electronic signing JUST SEND THE DOCUMENTS YOU NEED ME TO FILL OUT ON THE PORTAL YOU HAD ME MAKE AN ACCOUNT ON.

  Response from the owner

  Hello - Thank you for your feedback. We are sorry to hear your recent experience with our online mortgage application process was not a positive one. If you would like to discuss this issue further, please give us a call at 866.360.5370 and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. Thank you! - Jessica

• W

  Wits N' Whiskey
  1

  Being a member since I was 14 when it was John Deere Credit Union and eventually as I recall, becoming Community 1st Credit Union. I'm extremely disappointed! The way they handled my unfortunate circumstances back in March of 2020, right after the World Went Crazy, was the most heartless actions towards a member! Several of the ladies that work or have worked there are great people! As for the ones working in higher positions at a different location, shame on you! Just had the state my opinion because I believe I was wronged in more ways than one!

  Response from the owner

  Hi there - Thank you so much for taking the time to offer feedback. I am very sorry that your experience with us recently was not what you expected. We would be more than happy to have a regional manager contact you to discuss this further and make this right. Please email us directly at [email protected] to request a call. Thank you again for offering feedback. -Lindsey

• W

  William Whitten
  5

  Mindy Griffin is my personal banker but, everyone is fantastic there and more than willing to assist you with whatever financial wise.

  Response from the owner

  Hi William - Thank you for taking the time to leave us this wonderful review! We are so glad to hear you have had a wonderful experience working with our Oskaloosa staff. Thank you for your membership at C1st! - Jessica

• A

  Abby Lankford
  1

  I would not trust this bank. The employees lie to you and the managers are just as bad. Then the way they handle it is to close your account and drain your money out of it!

• J

  Jose Chavez
  1

  I called customer service, put on hold for 15 mins, someone finally picks up and I talk and ask about my account and they hang up on me.... nothing wrong on my end.. terrible customer service

  Response from the owner

  Hi Jose - Thank you for taking the time to leave us a review. We are sorry to hear that you didn't have a great experience at our Oskaloosa location. If you could please contact us at 866.360.5370 or email [email protected] to discuss this issue further, a C1st Representative will be happy to assist you. Thank you! - Jessica

• D

  Dale Malloy
  5

  Banking needs were completed in a fast, efficient manner. Mindy G. was very helpful.

  Response from the owner

  Hi Dale - Thank you for taking the time to leave us this great review! I will be sure to pass along to Mindy. Thank you for your membership at C1st! - Jessica

• D

  Dawn Wheeler
  5

  Always greeted with a smile and a friendly hello. Fast sevice and a thank you, have a great day, see you next week kind of place!!

  Response from the owner

  Hi Dawn - We are so happy to hear that you've had a wonderful experience at our C1st Oskaloosa location. Thank you for taking the time to leave us a great review! - Jessica

• I

  Ian Petersen
  5

  I had a problem. They reached out and fixed it. I appreciate it. Customer service done right.

  Response from the owner

  Hi Ian - Thank you for your feedback! We are glad to hear that you've had a pleasant experience with our staff at our Oskaloosa branch, however, we are sorry to hear that you felt as if we did not go above and beyond to meet your financial needs. If you would like to discuss this more to help make things right, please reach out to our Oskaloosa Branch Manager, Ditxa Richards at 866.360.5370 ext. 1503. Thank you for your membership at C1st! - Jessica