Commonwealth Credit Union Lawson Dr, Georgetown

Commonwealth Credit Union Reviews

• J

  Justin Bodhi
  3

  I do not have an account here but I stopped here to use their ATM. The ATM gave me an almost ripped in half $100 bill. I went inside to explain and to get a new one, they didn't care and said "you have to have an account for us to exchange money or give change". I spoke to the assistant branch manager, Jamie, and she said "I am doing this as a one time courtesy". So I am mildly happy with the outcome although if the ripped bill comes from their ATM they should be able to exchange it and make it right because a lot of places will not accept bills that were ripped as much as this one.

• S

  Sean Derby
  1

  Keep getting ran around in circles worst issues ive had at any financial insitution...highly recommend going elsewhere

  Response from the owner

  Sean, thank you for taking the time to leave us a rating. We use member ratings to better ourselves and would like to know if you could clarify the situation more with us. Please send us more details at [email protected]

• C

  Cindy Robertson
  1

  Worst experience ever. Very easy new loan process but the amount of errors that happen after wards. They messed up first payment due date so we ran late on first payment. Team couldn't figure out correct way to fix. Then they messed up payment due amount per month. Easy loan process...terrible experience afterwards.

  Response from the owner

  Hi Cindy. Thank you very much for taking the time to leave this detailed feedback. You've provided us with a lot of great information and we'll absolutely take a thorough look at what you've said. Would you be willing to email this content to [email protected] so we can deliver this to the appropriate individuals and follow back up with you? We're certainly thankful that you took the time to leave this review and want to make sure it's properly addressed. Thank you!

• A

  Amanda Moore
  1

  I tied to make a payment on my husband's loan and the girl acted like I was in the wrong. She hurried and turned the screen away from me and said I can't tell you the actual amount due you have to guess or call your husband. Very rude! I could understand if I was trying to take money but to make a payment...... I've never been treated this way!

  Response from the owner

  Amanda, we are disappointed to hear you did not receive the level of service we strive to provide to our members. Please provide a good contact number in a private message on our Facebook page or by emailing us at [email protected] so that we may discuss this further.

• H

  Haley Marie
  1

  This branch is probably one of the worst in this state, the customer service representatives are rude and inattentive. I stood at the counter for a good 5 minutes before the clerk made eye contact with me and bothered to ask how she could help. The clerk proceeded to be rude to me, as If she preferred to continue to socialize with the other employees rather than help the customers. Very dissatisfied.

  Response from the owner

  Haley we are disappointed to hear you did not receive the level of service we strive to provide to our members. Please provide a good contact number in a private message on our Facebook page so that we may discuss this further.

• S

  Stephanie Merrifield
  1

  Lie after lie after lie. I removed myself from "This bank" and any account I was associated with through them. I am working on getting my husband's account removed also. Should've stuck with my normal bank from the get go.

  Response from the owner

  Stephanie, we are disappointed to hear you did not receive the level of service we strive to provide to our members. Please provide a good contact number in an email to [email protected] so that we may discuss this further.

• C

  Chad Holleran
  5

  We have been with commonwealth for several years. Multiple accounts including auto loans, Everytime we come in we get outstanding service and they always go above and beyond to help us. Thanks.

  Response from the owner

  Thank you for the five-star rating Chad! We are excited to be your Credit Union and pleased to hear about the experience you have had. We look forward to many great years with you as a member.

• F

  Faith Ratliff
  1

  Most horrible experience I’ve ever dealt with in my life... advised me to use clickswitch which worked on one item and resulted in me getting over draft fees I’d tell them I’d pay on pay day every pay day would roll around there would be an additional $100 added in fees i would not recommend any one to bank with them they are horrible and do not even try to work with you

  Response from the owner

  Faith, we are sorry that our service did not meet your expectation. We are always willing to listen and learn how to provide the best service to our members. Feel free to connect with us either through a direct message on our Facebook page, or through our website at [email protected]. We look forward to speaking with you

• K

  Karen Sue Davenport
  5

  They are always helpful and go out way to make banking experience pleasant.

  Response from the owner

  Thank you for leaving us a 5-star review! We always like to hear when we're enhancing our members' lives and welcome your feedback.

• T

  Tyler Coates
  5

  Been banking with ccu for the last 13 years. They have always been great 👍

  Response from the owner

  Thanks for the 5 stars Tyler! We sure appreciate you taking the time to let us know how we are doing and appreciate your loyalty!