Columbia Bank Oak Tree Ave, South Plainfield

Columbia Bank Reviews

• R

  Ron M
  4

  Small branch of this regional community bank. Adequate free parking. The lobby and drive-in were both open when I visited. Staff was knowledgeable and attentive to my needs.

  Response from the owner

  Thank you for your great review! We have taken your feedback to our team & we hope you can always Count On Columbia.

• S

  Sara Squigley
  1

  I have to say I'm a bit perplexed and pretty annoyed at this South Plainfield branch. This branch has been "temporarily closed" for a few weeks now. It looks like they are doing renovations. Earlier in the year, back on 3/10/20, Columbia bank sent emails regarding the corona virus and banking. They kept us informed for months via email regarding temporary branch closures and lobby hours, etc. They let us know when to call for an appointment for lobby hours, senior hours, etc. They were really good at keeping their customers informed. Back in June 2020 they emailed customers to let us know of an upcoming closure in July (bank was closing at 3 pm on a Friday and not re-opening until Monday morning 9 am). All of that was very impressive. As a customer I truly appreciated the emails and notices. I really felt that I could Count on Columbia and was part of their family as a customer. This all changed in November when suddenly the lobby of this branch was closed, drive up was open for about a week and then the whole bank shut down for these "renovations". Where was the email?? Why weren't customers advised and notified?? Myself and MANY other customers that I have talked to about this all went to the bank only to find a massive amount of utility trucks there and a small note on the front door advising us of this "temporary" closure and advising us to either go to the Edison branch or the Colonia branch. Once again....where was the ADVANCE notice (just like in June for the July closure) and just like all along during the beginning of the pandemic?? Very unhappy and dissatisfied that customers were NOT advised in advance of what was happening at this branch so that we could make other arrangements to do our daily and holiday banking. Sad

  Response from the owner

  We are really sorry to hear this. We have forwarded your feedback to the appropriate team internally. Please feel free to call our Customer Call Center for more assistance (800) 522-4167. Thank you.

• R

  Robert DiDario
  5

  Patti Parish is the best! I love this bank, everyone is very helpful

  Response from the owner

  Thank you for your great review! We have taken your feedback to our team & we hope you can always Count On Columbia

• A

  A MISTRY
  5

  I have been a customer for this bank and never had any problem. Everyone here are respectful and helpful. Thanks.

  Response from the owner

  We are so happy to hear this! We hope you can always #CountOnColumbia