Coastal Credit Union Page Rd, Durham

Coastal Credit Union Reviews

• C

  C.A.T. Gaming Studio and SFM
  5

  I had a great experience at this branch. Mr. Patel was very patient and attentive. It is great to feel valued as a client. I would encourage anyone to work with him. I will return for more excellent experiences. Thank you!

  Response from the owner

  Thank you for your review and we're happy to hear that Mr. Patel was able to help you! We're glad we were able to provide an excellent experience and appreciate you being a member of Coastal.

• T

  Tuan H
  2

  Every interaction is polite and professional. The people I engaged with are quite nice and want to help you. Clear level of mis-information which results in a waste of a customer's time. Called several times and asked the same question and I've gotten different answers. Thank for trying to help answer my question, but don't tell me the wrong answer when it comes to my finances.

  Response from the owner

  Hi Tuan, thanks for your review. We strive to give all members a 5-star experience. Will you please send us a message through your digital banking portal and let us know more about this situation? Thank you and we hope to give you a 5-star experience in the future.

• C

  Concerned Citizen
  1

  I called on a Tuesday to have a replacement debit card sent. I was told 3 business days! Coastal was quick to take my money. I called again on the following Monday only to find out that the card was never expedited. Lots of "I am sorry's" and no resolution! I have already taken two days off to wait for a delivery that must be signed for. As a long time customer, this is completely unacceptable and now, I can somehow get to a branch miles from home or wait another 7-10 days because the card was never ordered! FIND A DIFFERENT BANK!

  Response from the owner

  Thank you for taking the time to leave your feedback. I'm sorry to hear about the issues you experienced with our card replacement process. I'll be sure to pass on your experience to our team so that we can address these problems, as well as improve our processes moving forward. Thank you again for reaching out and we hope to turn your 1-star review into a 5-star review in the future.

• T

  Tyler Hart
  5

  Refinanced our car with coastal and got a much better rate than the dealership offered. Very pleased with my experience in the branch to finalize documents. They were very respectful of my time since I was on my lunch hour. Great experience!

  Response from the owner

  Thank you Tyler for sharing your 5-star review with us! We greatly appreciate it and we value your membership with us. Please do not hesitate to let us know if there's anything else we can be doing for you.

• B

  Bob Hugel
  1

  Disappointed that I can call a branch directly.. Been sitting on hold for 7 minutes and another minute explaining to the agent what I needed, then another 2 minutes to finally reach someone at the branch. All while trying to follow up on a call I had with the Page road branch. Please post branch phone numbers and make contacting a branch an option in your auto-attendant. I'll up my score from a 1 star to 5 star once this has been completed.

  Response from the owner

  Hi Bob, we are very sorry to hear about this. We strive for each interaction to be positive. Will you please send us a secure message through your Online Banking portal to discuss further or give us a call at 919-420-8000? Thank you for sharing your feedback with us and we hope to turn your experience with us into a 5-star rating in the future.

• S

  Stephanie Ross
  1

  I went in to open an account at the Falls of Neuse location, waited 30 minutes and was not see. Left went to Durham Page Rd location waited 30 minutes before being see. The virtual tellers, does not replace good customer service. If you want service Coastal Credit FCU is more of you serve yourself through their virtual tellers---not the people sitting guarding the bank helping you. Aweful service, poor customer service. Not to mention to open a business account--- you have to open a Personal account. I was told in the Durham location because we are not a bank. You are right you are not. Go to Suntrust in Durham located 1611 S. Miami Blvd speak to Allie Rodriquez--- now that was Awesome service.

• J

  James Turner
  1

  I've been a member since '97. I don't use my account often, but it's there. Because of my infrequent use, they refused to deposit my check and then refused to cash it. They sent me to a bank where I'm NOT a member, and DON'T have an account, to take care of the services they claim to provide to their members. This is the rudest and most useless bank I've ever used; and exactly why I don't use it often in the first place.

  Response from the owner

  Hi James, we're sorry to hear about this. We strive to give every member a positive experience during each interaction with our member service representatives and we regret not living up to that. If you have any issues like this in the future, please know that you can call us anytime at (919) 420-8000 to discuss. If you are not getting the excellent member service you expect within a branch, please know you can always call us for further assistance over the phone. We hope to improve your experience during your next interaction with us.

• E

  Eileen Gilbert
  2

  I have never had as horrible experience opening an account. First they told me the wrong thing about how to get my husband on the account so he goes in to fill out the form they sent and is told I have to go back. then they tell me to just log in for the online banking... two weeks later and way too much bad hold music and I still can't log in online and am told I need to go to the bank to get my login which should be the darn account number. Its pretty pathetic. Oh, and they got the street name right on the box delivering the checks but but misspelled it on the checks... overall not very impressive. So apparently I now have to take more time off work to go back into the @#$!#@# branch to get the !@### account user name to log on online. Total PITA. And all this happened because they let someone unauthorized start removing money from my account....

• L

  Luke Dary
  5

  This is a large branch compared with some others. Plenty of teller machines. They are doing so many things right I would just recommend everyone give them a look. Their automated tellers are open from 7am to 7pm every day of the week, they have extremely good loan rates, and they have a program that kicks back some money for high utilization.

• L

  Little Blue Stream
  2

  Terrible customer service. Request Ed name change and new card. Got new card but still old name. Plus, cancelled current card before replacement came. While On Vacation. Why not wait til I activate the new one??? Always something with these jokers.