City Bank College Ave, Levelland

City Bank Reviews

• M

  Mello Marley
  1

  My mother had the actual problem but I was the one speaking for her. I first talked to a lady behind glass and you could tell she went out of her way to help us but didn't quite know what to do so she went and got a higher rank personnel who was not only rude but seemed annoyed and impatient. She was of no help. Maybe because they were fixing to close but never have I been treated and felt like I was a bother to someone who works at a bank. Why work there if you don't want to help people and I mean all types of people at that?

  Response from the owner

  Mello, we are sorry to hear of this experience. It is not a representation of the customer service we strive to deliver every day.

• S

  Sherrie Coffman
  5

  They have always taken care of all our banking needs.

  Response from the owner

  Thank you Sherrie! We appreciate you and your continued business.

• J

  Juan Wiebe
  1

  They refused me to give a title loan

  Response from the owner

  Juan, we are sorry to hear of this experience. It is not a reflection of the excellent customer service we strive to deliver every day. A member of our Customer Xperience Team will be contacting you soon.

• R

  Ramiro Martinez
  1

  Had to end up closing my account. Quality was not improved.

  Response from the owner

  Ramiro, thank you for letting us know. We will look into this and will get back with you shortly. In the meantime, would you be able to give us some more information regarding who you spoke with? We do not have anyone named, Vicky, working at the Levelland branch. In order to help you we need to make sure we have the most accurate information.