Citizens Bank of Las Cruces S Main St, Las Cruces

Citizens Bank of Las Cruces Reviews

• M

  Michelle Rose-beard
  1

  The only reason why I’m giving a star period is because when opening my account on main st Barbra was very kind and professional. This has got to be the worst bank ! I’d rather bank with cash app . There a joke

  Response from the owner

  Michelle, we are sorry to hear you had a poor experience. Please contact us at your convenience to discuss how we could make it better. 575-647-4100

• F

  Flying Nun
  5

  I would like to give a big Thank you to Isaiah Dorado 😊🥰 for always showing kindness, respectfulness to each and every customer that he deals with, whether over the phone or in person he is very pleasant to speak with. He reminds us that there is still kindness in this world. Thank you, Anna Lucero

• A

  Anna Lucero
  2

  I have been a patron @ Citizens Bank for over 25 years. I have never asked for any help from them. During these trying times I asked for a personal loan & was turned down because I didn't I didn't have any credit anywhere. I have always payed my debts so I don't owe & I can't believe that was held against me. I'm very dissatisfied with their response I was under the assumption banks were there to help out when necessary. Like I said I've been a patron for over 25 years & never in a million years did I think I would be turned down for such a small amount. Sad to be treated this way.

  Response from the owner

  Anna, we'd like to learn more about your experience and offer additional guidance where we can. Please call us at 575-647-4100 at your convenience.

• R

  Ray Guerra
  5

  I used the commercial lane today and was treated very professionally and it was after 5pm when they close. She handled my transaction with a great attitude.

• I

  Israel Hernandez
  1

  Reason I only give one star is because I have to. This bank is an inconvenience. Always have to call to raise limit when paying bills,Can’t take out more the 300 through the lines outside so then have to wait for them To open to come in and withdraw. So something I could have easily paid in 3 minutes now takes about an hour or two to pay. RIDICULOUS AND ITS NOT JUST ONE OF THIER BRANCHES IT ALL OF THEM!!!

• E

  Erik Hall
  1

  If I could give them zero stars I would. I have had my account for almost 7 years and I have nothing but problems; poor customer service, many teller mistakes, as well as online hacking to my debit card. Management is terrible and they dont apologoze for anything. Honestly choose any other bank other than this one. Even the worst bank you could think of has nothing on Citizens Bank.

• E

  Emily Wilczak
  1

  Just went through the drive through for a simple deposit. I have never had such rude and sarcastic service. However, the mortgage people are fantastic.

  Response from the owner

  Emily, we are sorry to hear about your experience, our goal is to provide the best financial services to our customers regardless of if it's in person or at the drive through. We would like the opportunity to discuss further so we can ensure your experience is better on your next visit. Please call us at 575-647-4100 at your convenience, we look forward to assisting you.

• J

  Jenn Moreno
  1

  Do not use the Citizens Bank ATM in Elephant Butte, NM by the Elephant Butte Lake RV park on Lakeshore Rd. This ATM malfunctions and says that it gives you more money than you asked for and it does not actually give you the money it says it gave you. When you call to try to tell them that they just took $200.00 more out of your account and the ATM did not dispense that $200.00 all they tell you is that you have to contact your own bank to dispute the charge. I feel like Citizens bank has just stolen $200.00 from me and it is a week later and I have no idea when I"m getting my money back. This is ridiculous.

• V

  Vern Larson
  1

  Avoid this bank!!! Very unprofessional behavior and unhelpful to our Veterans. If we could put negative 10 stars we would

  Response from the owner

  We would like to hear more about your experience to ensure your needs are met, please contact us at 575-647-4100.

• c

  cabbage “NO” X
  1

  go to literally any other bank please i got this bank cuz i was 18 and didnt know how bad a bank could be

  Response from the owner

  We would like to hear more about your experience to ensure your needs are met, please contact us at 575-647-4100.