Citizens Bank Darrow Rd, Twinsburg

Citizens Bank Reviews

• M

  Michelle
  1

  No customer service. Rep at branch told me I would have to come in just to have a banker simply call customer service on my behalf since I don’t have 60min to sit on hold myself. No matter what time of day or day of week I call customer service, it is 45-60 min to talk to anyone for ANYTHING. So much for switching banks!

• T

  Tiara Bivins
  5

  The branch manager at this bank, Robert, is extremely personable and helpful. I've had a checking account with Citizens Bank (prev. Charter One) for over 10 years, and in that time I've been in multiple branches for various reasons- this one definitely sticks out and it is because of the management. Very thorough with excellent customer service.

• V

  Vicky McWilliams
  2

  Although I have banked here for years I was very disappointed to see the manager not wearing a mask during my visit today. Everyone else had one on (staff and customers) except him AND he was meeting with two customers at the time less than 6 feet apart. The 1st time I’ve been inside since the start of COVID.

• G

  Greg Reznik
  5

  Local branch of the Citizens Bank is great with a helpful, patient staff always ready to help. Location is also quite convenient, close to main shopping plaza of Giant Eagle and 100 yards away from the interstate.

• J

  J B
  1

  Very unwelcoming staff. Rude and unprofessional.

• L

  Larry E
  5

  Everyone there treats you as a human being and not just a number.

• D

  David Shvartsman
  5

  Conveniently located nest to grocery store. Friendly staff.