Citadel Credit Union E Baltimore Pike, Kennett Square

Citadel Credit Union Reviews

• A

  Abroad Link
  1

  I have a complaint about the Kennett Square branch and I have called the bank to speak to the Supervisor of that branch and no one at that bank can tell me who should I talk to. I guess I can just send my complaint to the national regulatory agency! This bank is disorganized and lacks good customer service!

  Response from the owner

  Hi Abroad Link, We take your feedback seriously and would like to help you with this matter, but for security and verification purposes we need you to contact our Member Care team to assist. Here is a link with ways to contact us. https://www.citadelbanking.com/customer-support

• R

  Robert Pavlak
  2

  Opened a new account here, but they put holds on ACH transfers in excess of four weeks (so four weeks and counting, and the money was not available in the account). Had to visit the branch twice to straighten it out. Then found out that they have limits on ACH transfers that they don't divulge on the website. Two more visits to their office were made, without any tangible result. Pretty much makes moving money between online accounts too tedious to be worth the trouble. All this is done in the name of fraud protection. Great, but it makes the account pretty worthless in the internet age. I have other bank and credit union accounts, and none of them have the restrictions that Citadel places on their transfers. If they are going to have these limits on accounts, it needs to be disclosed up front, not after you go through the hassle of opening an account, setting up bill pay, and direct deposit! Are these people serious about banking or not?

  Response from the owner

  Robert, we'd like to take a moment to chat with you about your feedback and experience. Please direct message us on Facebook or Twitter with your contact info and someone will follow up with you directly.

• J

  John Toledo
  5

  Harrison was awesome he helped me several times.Harrison goes above and beyond the call of duty....He is always smiling and happy with a great personality with a touch of class thanks Harrison Johnnyq

  Response from the owner

  We're so happy to hear it, John! We appreciate you taking the time to provide feedback about your experience at our Kennett branch. We'll be sure to pass it along to our team. Thank you for choosing Citadel Credit Union.

• L

  Lesley Bernasconi
  2

  Their ATM gives you $50s :( Never using it again

  Response from the owner

  Hi Lesley, thank you for taking time to provide feedback. We apologize for any inconvenience this may have caused you. We have shared your feedback with our team so we can work to correct the issue. Please feel free to give us a call at 800-666-0191 if you need additional assistance.

• P

  Patty Tyndall
  5

  This is where I do my banking at.

  Response from the owner

  Thank you for taking the time to provide feedback, Patty. We're glad to hear you've had a positive experience banking at our Kennett branch.