CHROME Federal Credit Union Griffith Ave, Washington

CHROME Federal Credit Union Reviews

• S

  Stephen Jarvis
  1

  Horrible Customer Service. This organization is not what a credit union should be. I have been using credit unions since I was able to bank. This organization treats you poorly, speaks to you in a condescending manner and limits your ability to talk to individuals to resolve the situations that arise. It seems they are more interested in spending their money on over priced equipment and services that do not benefit the members. Had I known what I know now, I would have found a better credit union. Final Update: As posted with the Racetrack Road Review. Avoid. This is not a typical Credit Union. Per a conversation as of today they are planning to institute a $1.00 fee for their checking accounts as of Jan 2022. Per the conversation with the individual, I had mentioned reducing their "Apple Store" look of their branches to save money versus taking it from ALL checking accounts on a monthly basis. They should be made to remove their Credit Union Status as CU are supposed to be more community friendly and not charge fees. Be consciously aware of their spending. They can't even make their mobile deposit work, but they are going to charge a monthly fee. Go figure.

  Response from the owner

  Good morning Stephen. We're sorry to hear you had an issue yesterday. The Manager of our Customer Care center has researched this situation to understand what transpired and will be calling you in a few minutes to discuss how we can help.

• A

  Allison Cothran
  3

  I have never had a problem with chrome till just recently! My accounts have been messed up had to come Inside to have them fixed by one of the girls that have been there awhile....the new girls at drive thru are so slow, and can't stay off the cell phone ! Sitting for 45 minutes is just CRAZY!

  Response from the owner

  Hi Allison. Thanks for letting us know about your account issues. Glad we were able fix everything. We continue to work towards our goal of meeting the needs of all members. We are reopening the Racetrack branch on Jan 19 and are confident that will eliminate any extended wait times at the Washington drive-through. Please let us know if there is anything we can do to help you. Thanks

• a

  amanda linestorm
  4

  Jarod is amazing he's very compassionate and understanding about how hard times are right now! I had a few over draft charges and he took care of them. Some of the other ladies talk to you like your scum and say things like we already refunded you before so we can't do that again! Like your intentionally trying to do this, very sad how some can talk so cruel during these hard times!!

  Response from the owner

  Thanks for your message Amanda. We agree; Jarod rocks!

• P

  Patrick Kline
  5

  Wonderful people! Helped us establish a better credit rating and eventually granted us a car loan. Looked at us when bigger financial institutions wouldn't give us the time of day.

• M

  MaryJo Closser
  5

  Chime has always answered my questions and moved money from one account to another without a problem. I would give them ten stars.

  Response from the owner

  Thanks for your kind words Mary Jo. Our mission is to exceed our members' expectations. Thanks again.

• t

  the Goldens
  1

  Worst customer service ever I had to open a second bank account just to be able to use a debit card because my chrome debit card never worked

  Response from the owner

  We are very sorry you had a bad experience with your debit card, and we are committed to fixing the issue. Please contact our CHROME Care team at 724.220.2030. They are experts at finding the root cause of problems and resolving it to your satisfaction.

• S

  Shaun Rusmisel Jr
  3

  Quit making things to complicated. The code you ask for after signing in, is a problem. Everytime I go to get my info I can't get the screen. I've ask before to eliminate.

  Response from the owner

  Hi Shaun, We apologize for your experience with CHROME's online banking security feature. Our CHROME Care Member Services Team has reached out to help you navigate this issue. Please contact us at 724.228.2030 and select option 1.