Check `n Go 50th St, Lubbock

Check `n Go Reviews

• J

  Jessica Garcia
  5

  I went in for a loan today and they are under new management her name was Jera Lopez and she was absolutely wonderful. She was very nice and sweet and made everything simple as possible for me. I was in and out with little time. I recommended y'all go and see her!

  Response from the owner

  Thank you for your kind words,Jessica! Here at Check 'n Go we strive to provide great customer service.

• D

  D Forbs
  1

  One of the worst experiences ever using check n go. My payment came due when I was out if town. I called to make a payment but their computer kicked me out so I contacted the office and paid over the I phone. The same day check n go drafted a payment out my account. When my account reflected two payments I contacted 50th street branch Mgr Jeri was not in so her assistant informed me to call on Monday. I visited the office Monday waited 45 minutes for manager only to hear she could not assist and I needed to take to my bank. Visited my bank they would not refund my money. This was unacceptable and I visited check n go twice my back three or four times. File a claim it took 3 months to get my refund from my bank. I will never do business with then again. Manager was not friendly and she was rude and very smart. Do not use them.

  Response from the owner

  We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Customer satisfaction is of utmost importance and we would like the opportunity to investigate this issue. Please visit www.checkngo.com/feedback/ to discuss your concerns and to help us make your next experience a great one!

• M

  Michael Diaz
  5

  Wow! Is all I can say.. I'm trying to re establish myself and credit and the Manager went out her way to make things possible for me. There is hope and a light at the end of the tunnel. There is good people still out there. Bless you kind manager! Keep it going.

  Response from the owner

  Awesome - we are excited to hear you had such an amazing experience with one of our store managers at Check ‘n Go. Thank you, Michael.

• M

  Mary McHaney
  5

  Mark has been nothing but very professional to the McHaney family. He is the most kind and courteous person that uses his professionalism to the utmost. Never has been rude in any way and makes it a point to know the people by their name and greet them as soon we walk in the door .My husband and I rate him a 10. Thanks for what you do Marcos.

• N

  Ness Delgado
  5

  I went in not knowing what kind of customer service i was going to get, but Jera helped me get a loan and was fantastic!! I'm more than satisfied. Thanks Jera!

  Response from the owner

  Ness, we are excited to hear you have chosen Check ‘n Go for your financial needs and would like to welcome you as a valued customer. We look forward to your next visit and thank you for the great feedback!

• A

  Andy Rodriguez
  4

  Very friendly and helpful and courteous they processed everything quickly and efficiently the funds go on to a net spend card and you're able to use anywhere MasterCard is excepted or transfer to your bank account.

  Response from the owner

  We appreciate you taking the time to provide such positive feedback, but we will strive for that five-star rating.

• s

  sarah Davis
  5

  Johnny a sales representative helped me through a very hard time in my life! I am completely satisfied with the service and compassion of this company!

  Response from the owner

  We enjoy hearing the wonderful feedback and will keep up the good work!

• L

  Leticia Cardenas
  5

  Jera is awesome. She made sure she was fair with my incomes. Very professional and super friendly!

  Response from the owner

  Wow - fantastic feedback! Thank you for the five-star rating. Glad to hear Jera is doing an awesome job.

• J

  Jenny Ornelas
  5

  I have been there a few times to get a loan. All the employees are very nice and helpful. Isaac is always a great help he makes sure everything is explained properly and that all my questions have been answered

• K

  Kenneth Hull
  5

  Great customer service! Both ladies were polite and very helpful and professional. Will be back!

  Response from the owner

  Thank you, Kenneth, for your feedback. We're so happy your visit at our 50th St Check 'n Go location went so great. We appreciate you as a valued customer.