Charlotte State Bank & Trust Tamiami Trl, Port Charlotte

Charlotte State Bank & Trust Reviews

• 7

  747jpro
  2

  I been banking with this bank for four years now. I keep on getting lock out of my account for a wrong password, I know I put in the right password! This happens a lot with this bank I'm ready to find another bank, this bank service has changed ever since this Coved or may be because I don't keep a lot of money in my account. I feel as I'm treated different, that's all I got to say

  Response from the owner

  Hello. Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction. To reset your password within online banking, simply enter your username and click Log In. Next, click on the "Forgot?" link located under the password area and follow the on-screen instructions. Password Criteria: Your password is case sensitive Must be between 6 and 25 characters Must contain at least 1 letter and 1 number May use the following special characters only + _ % @ ! $ * ~ Must not match or contain your Username Must not match one of your previous four passwords Must not contain spaces If you continue to have issues logging in, or have any questions or concerns, please contact us at (941) 624-5400. We are available by phone Monday – Friday, 7:30 a.m. – 6 p.m. and Saturday, 8 a.m. – Noon. We are happy to help you log in.

• P

  Pamela S
  5

  Customer service is always great here. The best part? You get a human answering the phone every time, not an automated menu. We moved from area over 2 years ago and are still able to conduct most our banking needs remotely with Charlotte State. Would recommend this bank. Their facilities are always clean when you visit and they have amenities to accommodate those that need it, such as for wheelchairs.

  Response from the owner

  Thank you for the great review! Charlotte State Bank & Trust offers a variety of products to meet all of your personal banking needs—each with the personal service you’d expect from your hometown bank. Our Customer Care team answers calls Mondays through Fridays, 7:30 a.m. to 6 p.m. and on Saturdays, 8 a.m. to noon. Please call us at 941-624-5400 whenever you'd like to speak with someone at Charlotte State Bank & Trust. To help ensure the safety and health of our employees and customers, we have made temporary adjustments to the way we are conducting business: • We have introduced Curbside Banking, a new and convenient way to bank in person from the comfort of your car. Please call 941-624-5400 for an appointment. • We have transitioned our branch lobby operations to the drive thru; our drive-thru staff is available to handle most requests. • Our ATMs continue to operate 24/7 as normal. • Online and Mobile Banking are at your fingertips anytime, anywhere. • Charlotte State Bank & Trust’s team of Lenders, Retail Banking Officers, Personal Bankers and Trust Officers are available by appointment should you have loan or more advanced banking concerns that may be better suited for an in-person discussion. This includes access to your safe deposit box. Please reach out to make an appointment that fits your needs. Please visit our website at https://www.charlottestatebank.com/ for the latest updates. Thanks again for taking the time to recommend Charlotte State Bank & Trust!

• L

  Lorah Steiner
  5

  Exceptionally professional and conscientious. They handled our mortgage refinance and did it very efficiently and as quickly as could be expected with the hundreds of mortgages being closed every week in Charlotte County! Contrast this with Wells Fargo who never followed through on a refinance request!

  Response from the owner

  Thank you for your kind words and five-star review. Our experienced lenders work to guide borrowers through a quick and easy application process. As a community bank, we know loans and our area’s housing market. We are happy we were able to assist you with your refinance. Thank you for choosing the Hometown Bank! We appreciate your business - and thank you again for taking the time to leave us a review!

• W

  William Sherfey
  1

  Was very rudely in drive Thur teller would not listen and shut off intercom before I was finished talking . When ask to talk to the CEO the manager came on and said I could not talk to the CEO or a message could not be left , she talked over me and turned off the mic I never got my receipt . I have not heard from the CEO or the Secretary. Watch out for this Bank !!!! They are rude and crud

  Response from the owner

  Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction. Someone from the bank will be contacting you shortly if they haven’t already. If you have any questions or concerns, please contact us at 888-624-5454.

• D

  David Mineo
  5

  I have been banking with Charlotte State Bank since 1998 and yet again this is why even if I leave the state of FL I will continue to bank with them. Gwen Gad took time out of here very busy schedule to help me with a problem I had with SPRINT since about June. They owed me $176.44 worth of over paid monies I paid to them when I left their service for AT&T. I work in IT and know how security works. SPRINT for all their BS with security features elected to 1) issue the refund on a bank account that was not the primary name on the account (I am the primary name on the account) and 2) Charge it to a debt card that was previously cancelled. At that point SPRINT has no record of the transaction. They would tell me every time I called that the refund was processed. So apparently they have no system that tells them when they do a deposit of monies from them to a customer if the monies were actually deposited or not. No notes or nothing. I probably called about 5-7 times and got the run-around and told on 2 other occasions a paper check would be mailed to my home in my name... Nope. Never Happened. So after finally talking to some supervisors (that barely understand clear English) I was able to get them to send the money to my bank account via my debt card with Gwen on the phone letting them know the score. This is where other banks, national chains fail. Its all about the customer. This person who has busy work to take up her day put it aside to help me with my problem. If you live in the Charlotte County area and are not banking with Charlotte State Bank. You are making a huge mistake with your money... These people take care of people. They care of us. They take care of me. Let them take care of you. Enough Said right? David A. Mineo - Customer of Charlotte State Bank since 1998...

• C

  Christian Hoffman
  2

  Love using this bank however, I used my card to do an online purchase which was trying to be transfered to China, its was declined (thankful for the security) however I recieved a text saying a possible fraud was trying to use my card. Tried calling the 24 hour hotline because it is almost 1am, got through to nobody (not greatful for the servce). When 24 hour service mentioned, we should expect 24 hour service otherwise do not mention it. Now I am scared I wont be able to use my card all day tomorrow due to deactivation.

• F

  FirePlugTV
  5

  Best bank around would only go to this bank

  Response from the owner

  We appreciate the time you took to leave us a five-star rating, and we're thrilled to be your bank of choice! Thank you for your feedback! We look forward to serving you for years to come!

• S

  Sal Vig
  1

  I just had the rudest experience with a general manager. Was extremely disrespectful. We withdrew all our money. Enough Said......!

  Response from the owner

  Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction. Someone from the bank will be contacting you shortly if they haven’t already. If you have any questions or concerns, please contact our Customer Engagement Team at 941-624-5454.

• C

  Cathy Irish
  5

  Best banking establishment in Charlotte County. Very personable.

  Response from the owner

  Thank you for your kind words and taking the time to leave us a 5-star review!

• S

  Shamus St Claire
  3

  Great bank exept the debit card is not reliable...constantly getting bad fraud alerts causing embarasment