Centric Federal Credit Union Eagle Dr, Ruston

Centric Federal Credit Union Reviews

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  William Mccord
  1

  Had two unknown charges come from my account of $28.00 from a returned check fee that I had no idea about back in March 2018. Went to the bank personally and asked about it God no help at all. I even asked to dispute it, they didn't. Recently like literally 2 days ago I have the same issue and nothing was done about it either. The absolute worst bank I have been with and to think I was going to open a Business account with them, but I'm about to switch banks because this cannot happen when their motto is literally to help you "live better", is not what I am getting at all. Was looking for a small loan to buy a new vehicle and they did not help either. I do not recommend this bank to anyone. Especially veterans, as I am, no help at all for anything.

  Response from the owner

  William, We hate that you have been unsatisfied with your experience at Centric. If you would like to discuss this further, feel free to reach out to [email protected] and we'll be glad to put you in touch with a supervisor.

• A

  Ashley Braggs
  3

  I have been banking with them every since 2011 an when it came time for me to get help on building credit an trying to purchase an car they couldn’t not help an didn’t try to really help an tell me what to do an I couldn’t never reach the lady at Ruston for the information I left messages an etc never tried to contact me or nothing it took for me to drive to west Monroe an they couldn’t help but they sent letter in mail saying why they couldn’t help!! Some employees are rude an some are sweet as gold but centric doesn’t help like they supposed to unless u different color

  Response from the owner

  Hi Ashley. Thank you for your feedback! We hate that you have had a negative experience with Centric, as that is certainly not the experience we desire for our members. We strive to help everyone in all walks of life to achieve their financial goals. If you would like to discuss your situation further, please feel free to email [email protected].

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  Arwen Robertson
  5

  I love my bank! =) Everyone is very sweet, knowledgeable, and helpful. It's great to have this credit union since most other banks have started tacking fees to everything unless you have some type of minimal balance--not just above $0, sometimes $500+-- or direct deposit. They also have a new building! Atmosphere is very bright, clean, and relaxed. You can also stand right beside the teller and see all your information with them on their computer.

• R

  Riley Hartis
  1

  Their remote deposit system is a joke, and their employees are not trained to properly resolve issues.

  Response from the owner

  Riley, we hate to hear that you have had a bad experience with our RDC, as well as our Call Center. Please feel free to reach out to [email protected] if you would like to discuss further.

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  Brad Wade
  1

  Horrible customer service. They never do anything I ask. I asked them to turn off overdraft protection and they did not, nor did they return the overdraft fee. I have to go to west monroe centric to get anything fixed or corrected. They're always looking for any reason to close. Negative 5 stars.

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  Nikki Cannon
  5

  Wonderful place to bank. The employees are so polite and fast. I haven't ever had a complaint that wasn't resolved on the spot.

  Response from the owner

  Thank you so much, Nikki! We are so thankful to have you as a Member!

• K

  Karla Johnson
  5

  Great!! Just not for car loans, go with the dealership and then refinance with them. Went to every branch except Stella mill and 165 including Ruston and they did not know what they were doing:(

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  Kel Tolentino
  1

  I just go to the ATM for deposits and withdrawals. Some of their employees are very rude.

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  Sarah L. Lord
  5

  This is a very good credit union it's like visiting a friend