Central Bank & Trust Co. Richmond Rd, Lexington

Central Bank & Trust Co. Reviews

• R

  Rachael Marcum
  1

  I wish I could rate lower. Central bank (specifically the Richmond rd location) is absolutely the worst bank i’ve ever encountered. Multiple times they’ve taken money out of my account and placed it in others, or vice versa, put money from other people into mine. Most of their tellers are very rude. Sometimes when depositing cash they overlook some of it and have to redo the transaction. Took weeks to get a $50 check to deposit. Many times it’s taken over 30 minutes to deposit a few hundred dollars. One day they were so slow it took an hour an 20 minutes. Overall wish I had never opened an account here, they’re sloppy with money, slow, and rude.

  Response from the owner

  Hi Rachel - Thank you for taking the time to leave us a review. We are sorry to hear about your negative experience. If you wouldn't mind giving us a call at 859-253-6082 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you soon.

• C

  Catarina Stepp
  1

  Literally the most incompetent workers I have ever dealt with. When you ask to speak to a manager their manager is conveniently on vacation. If you put money in your account and then spend it, it acts like the money isn’t there and you pay an overdraft fee. Not one but 5 for my case. Save your time and money and bank somewhere else.

  Response from the owner

  Thank you for taking the time to leave us a review. We are sorry to hear about your negative experience. If you wouldn't mind giving us a call at 859-253-6082 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you about this issue.

• B

  Blah Blahblah
  1

  I’ve been to other central bank locations including Tate’s creek, Nicholasville road, and even the corporate office in the city of lex. All of those experiences were great. This location on richmond road has to be the worst customer service that Ive experienced and I truly believe that it was racism. I am caribbean/African American. I pulled up to the window on the side of the building in my car . I wasn’t aware that i had to press a button just to even speak to anyone because at other central bank locations they speak to you the min you arrive so I ended up sitting there for about 2 mins for no reason because there are no signs telling me to press a button . Finally the only women whom seemed to be helping ppl at the window service asked me in a irritated tone “is there something I can help you with?”. I tell her I’d like to take some money out of my checking account. She tells me “well you’ll have to fill out a check”. She then sends me a blank check in a tube .....with no pen or pencil. Once I finally found a pen in my bag I filled out the check as usual then sent it back to her in the tube. She receives it but looks at me confused and says “miss you didn’t sign it in the correct spot” . I tell her “no I did because I’ve signed checks plenty of times before and had no issue.” . She then sends me another blank check and marks the spot she needed me to sign with a x which was the SAME EXACT SPOT I SIGNED THE FIRST TIME. I looked at her confused and annouyed because I had already seen her helping 3 or 4 people before me with no issue and I arrived before them. I filled out & signed the check AGAIN in the same spot, sent it back to her but then she asks me which checking account I’d like to get money out of..........there was only 1 checking account that had money in it 😑. I thought to my self.....all this trouble to get my own 10 dollars ! After finally recieving my money, I left feeling like she was trying to use every excuse not to help me properly and make the entire transaction longer then it needed to be. The women was Caucasian and looked to be in her 50s maybe 60s. Personally I don’t think anyone at any age has the right to treat people as if theyre a foreigner who doesn’t get anything. If she’s not willing to help people then she shouldn’t be doing any job in customer service. Its 2019 & its ridiculous that I’m even dealing with this behavior from another grown adult. By the way......this isn’t the first bad customer service experience I’ve had at this bank location . I hate going to this bank and actually having to speak to anyone there both in person and on the phone!

  Response from the owner

  We are so sorry to hear about your negative experience at the banking center and we appreciate your feedback. We plan to address this with the staff at the Richmond Road banking center soon. If you would like to reach out to us directly, please give us a call at 859-253-6222 or 800-637-6884 to discuss.

• M

  Mohamed ali
  1

  worst customer service in the world.... these idiots take $200 out of my account and "accidentally" give it to the next person in line and i catch it from the notification on my app. I confronted them about the transaction and they say" sorry we forgot to log out of your account"! This central bank location is a joke and should be avoided at all cost!

• J

  Janice Vranicar
  5

  This location is the VERY BEST! If you have any problem, just ask someone about it and they take care of it. I have had nothing but perfect service from this location and don't go to any other one. This IS community banking!

• M

  My Life In color
  4

  Hates the online app, it's always something wrong with it. Plus why don't they have someone that can problem solve on the weekends it's sooo frustrating not to be able to check your balance all weekend if the app isn't working. This is a MAJOR issue that needs to be fixed immediately...Other ppl that use the app know exactly what I'm talking about..

• D

  Duality Juku
  1

  They stole $200 from me today. Don’t believe anything those thieves say

  Response from the owner

  Hi Duality, we are sorry to hear about your negative experience. If you wouldn't mind giving us a call at 859-253-6222 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• Z

  Zachary Hempel
  4

  This particular bank is super slow. Good customer service though. Wish they had a faster system for sure.

• P

  Pierce Lockwood
  1

  Piss poor website & app, highly recommend avoiding this location at all cost. sadly I can’t do negative stars!

• H

  Heather Ritchie
  4

  the bank is lovely it really is, but the website and mobile banking is 💩