Central Bank & Trust Co. W Main St, Richmond

Central Bank & Trust Co. Reviews

• J

  J.L. Millard
  5

  Ian in Richmond has been there for us since day one. He has helped us with our account issues immediately any time we’ve had any problems. He’s professional, friendly, helpful and courteous which is hard to find anywhere nowadays. We love being able to call and talk to a real person right away and NOT be sent to recorded messages and be treated like a number instead of real people. We left a big commercial bank so that we could go back to this type of personal service. We love Central and never going back to the big commercial banks!

  Response from the owner

  Hi J.L. - Thank you so much for taking the time to leave such a thoughtful review. We are so glad to hear about your experience, and we will be sure to let Ian know about your kind words. Thanks again!

• M

  Marian Kissick
  2

  For years, they had an amazing woman working there who pleasantly and professionally handled any issue I ever had. It's hard to believe one person leaving could literally tank the customer service of a facility but it appears to have happened. I called yesterday to get an issue handled with my debit card and the gentleman was condescending and kept saying it might be easier if I came in since I would have to be able to answer some personal questions about myself and my account. I told him I thought I could handle it. Miraculously, I happened to know my own information and we were able to handle it over the phone. I did have an in-person transaction to do and I drove straight to the Hamburg location.

  Response from the owner

  Thank you for taking the time to leave us a review. We are sorry to hear about your negative experience. If you wouldn't mind giving us a call at 859-625-6503 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you about this issue.

• M

  Melissa Robbins
  1

  My debit card was unlawfully used by my daughter which caused me almost $400 in fees. When I realized it I called and told them what happened. I had already deposited the money to cover the charges. I asked them could they take off al least 1/2 of the NSF charges & they told me I had to file charges against my daughter!!! I reminded them that my daughter was handicapped & I could NEVER do that. The $ was also paid within 24 hours!!!!

  Response from the owner

  Hi Melissa, we are sorry to hear about your negative experience. If you wouldn't mind giving us a call at 859-625-6511 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• A

  Alando Dixon
  1

  Very Unprofessional & Rude staff. I went in to discuss loan options. The Banker asked me what I needed in the lobby, never invited me into a private area to talk. I love banking with Central Bank, however I will no longer use The Richmond Branch. The only reason I’m giving one star is because it’s required to leave a review.

  Response from the owner

  Hi Alando, We are sorry to hear about your negative experience and apologize for any inconvenience. If you wouldn't mind giving us a call at 859-625-6503 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• J

  J Marcum
  1

  If you get a loan with them you can’t pay by phone, you can’t pay online, you can’t come in and pay with a debit or credit card without a fee that they have no clue how much it is each time. Absolutely horrible bank and I will Never do another loan with them. I recommend To stay away!

  Response from the owner

  We are sorry to hear about your negative experience with payments, but we do appreciate your feedback. If you wouldn't mind giving us a call at 859-625-6503 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• A

  Adam Nicholas
  1

  I changed my phone number and went to the bank in-person with an ID to change it on my account. The phone number was not changed. When I called the branch to figure out why it was not getting changed, they hung up on me.

  Response from the owner

  Hi Adam, we are sorry to hear about your negative experience and apologize for any inconvenience. If you wouldn't mind giving us a call at 859-625-6503 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• P

  Phillip Blankenship
  5

  Excellent, local bank. Professional staff and very attentive to your needs.

• J

  Jerry Purvis
  5

  Honey, it doesn't get any better than Central Bank! Be welcomed with a smile by a banking professional!