Central Bank & Trust Co. Brenwood St, Berea

Central Bank & Trust Co. Reviews

• R

  Robin Beaver
  5

  I took my teenage daughter to Central Bank to open her first checking account. Kristy Napier made the experience so pleasant for my daughter. Kristy took time to explain the type of accounts, and answer my daughter’s questions. She completely put my daughter at ease. I would recommend Kristy and this branch of Central Bank to anyone looking for a place to open an account.

  Response from the owner

  Hi Robin - Thank you so much for taking the time to write this thoughtful review. We are so glad to hear about your positive experience with us, and we will be sure to pass your note along to the Berea banking center. Thank you, again!

• L

  Leanna Rawlings
  4

  I just want to say how much this bank has helped me. I deal with Kristy and she is so friendly along with everyone else working there. There’s not a bad thing I can say, honestly. I have banked a two places before this one and since being here, this will be my bank for life.

  Response from the owner

  Hi Leanna - Thank you for taking the time to write this review. We are glad to hear about your positive experience, and we will be sure to pass your note along to the Berea banking center. Thank you, again!

• N

  Nicole Herzog
  1

  My student attempted to open a checking account when they arrived in Berea with Central Bank. My student brought a check from our local branch (national) bank to deposit/open the account. They deemed the check to be fraudulent without actually verifying funds and immediately closed the account. Apparently, they called once while my student was in class, gave no urgent message and that was the end of their attempt to get another check or continue doing business with my student. Complete lack of care. Trash customer service. If you want a very frustrating experience and to be talked down to, try Central Bank! EDIT AFTER RESPONSE: I DID CALL YOUR OFFICE AND EMAILED. IT PROVIDED NO ASSISTANCE, ONLY ADDED TO THE FRUSTRATION OF DEALING WITH PEOPLE WHO NOT ONLY DON'T WANT TO HELP CUSTOMERS OR POTENTIAL CUSTOMERS, BUT ACTUALLY PROVE THAT CENTRAL BANK ( represented by Kristy Napier) LIES WHILE TRYING TO JUSTIFY THEIR LACK OF ACTION. This review was written after due diligence trying to discuss via email and phone. Thank you

  Response from the owner

  Hi Nicole - We are sorry to hear about your negative experience, but we do appreciate your feedback. If you wouldn't mind giving us a call at 859-253-6211 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you soon.

• B

  Bent Quarter
  5

  The ppl at central bank bank bent over backwards to try to get me approved and get me the best rate they are very nice professional ppl at this location so great in fact i think im going to switch backs to there !

  Response from the owner

  Hi Bent - Thank you so much for taking the time to leave us a review. We are so glad to hear about your positive experience with us, and we will be sure to pass your note along to the Berea banking center. Thank you, again!

• R

  Ricky Todd
  5

  I am 42 years old and Central Bank of Berea has been my ONLY Banking provider for 2 years now. I have my Corporate Accounts there after leaving another Local Bank after OVER 10 years due to them loosing touch with their Customers and becoming flat out rude and generally Mismanaged (they shall remain unnamed by myself because I am certain Berea Folks know exactly what Bank I am speaking of). Back to the point of Central Bank, even though they are part of a larger Bank, if you enjoyed and miss the small town, local hometown feel, you remember back when you walked into the Bank and EVERYONE knew your name and you knew theirs... Then this is the Bank for you! Trust me on this one. I NEVER leave reviews on ANYTHING and look at how much I have already written about Central Bank. If you want the GREATEST Bank service of your life then call Jeremy immediately! I will finish by adding one last thing, it does not matter how much money you have with them because in those past 2 years I have had my ups and downs and they have ALWAYS treated me like Bill Gates which I am FAR FROM!!! Oh yeah, they don't have all those hated hidden fee's. Sounds too good to be true but it's not!

• O

  Ozzy Staton
  5

  I've banked with central bank for almost 2 years now and I have to say so far the service, communication and friendliness has been the best and I would recommend them to anyone. Call Jeremy and he will go to the moon and back for you if he can.

• L

  Lisa Wiremen
  1

  I do hope I think more highly of this bank as time goes on, I deposited two local Checks totaling 8 thousand dollars and would told it would be available on the 21st, 10 days now it’s is 24th. I will now be behind on bills.

  Response from the owner

  Hi Lisa, we are sorry to hear about your negative experience, but we do appreciate your feedback. If you wouldn't mind giving us a call at 859-625-6596 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and assisting you with this issue.

• B

  Barbara Penson
  5

  Aaron Miller is very helpful and professional. I would recommend this bank to anyone I know.

• T

  Tim Madden
  5

  They really help me get my bills combined and straighten out my finances, thanks everyone at central bank of Berea

  Response from the owner

  Hi Tim! Thank you for taking the time to leave us a review. We're glad to hear that you've had a good experience with Central Bank.

• B

  Ben Herbener
  2

  Turned away to get something quickly notorized when there wasn't a person there. One extra star for nice interior.